6533b822fe1ef96bd127d671

RESEARCH PRODUCT

Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers

Tomas BonaviaJuan A. Marin-garciaJosep-maria Losilla

subject

Contextual performancePsicologia socialStrategy and ManagementJob designWorking conditionsJob attitudeTreball Aspectes psicològicsStructural equation modelingStructural equation modelingService workersJob characteristicsJob satisfactionJob performanceManagement of Technology and InnovationJob analysisORGANIZACION DE EMPRESASJob satisfactionDemographic economicsOperations managementPersonnel psychologyService sectorPsychology

description

Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a representative stratified random sample of 1553 service sector employees in Catalonia, Spain. Significant effects in social aspects (recognition of a job well done and social support) were found, followed by psychological loads (emotional demands and job insecurity) and by task contents (development and meaning, and predictability). These variables explained 50% of the variance in job satisfaction.

yearjournalcountryeditionlanguage
2011-09-01
10.1080/02642069.2011.559226http://hdl.handle.net/10251/57453