6533b827fe1ef96bd12863de

RESEARCH PRODUCT

Visual Attention in Virtual Reality Settings: An Abstract

Mariano AlcañizJaime GuixeresEnrique Bigné

subject

Customer experiencePoint of saleComputer scienceOrder (business)Human–computer interactionVisual attentionEye trackingVirtual realitycomputer.software_genrecomputer

description

Virtual reality, VR, is challenging marketers to understand both brand interaction and the customer experience at the point of sale. In order to test the usefulness of VR in retailing, research must address how the customer’s visual attention in a VR setting affects his/her behavior. There are two main drivers for this research. First, there has been an enormous growth in recent years in the use of neurophysiological methods to measure visual attention. At the store level, previous works show that attention to products measured through eye tracking influences consumer decision. Second, VR is being increasingly adopted by brands, but research is lacking into comparisons between VR formats. We aim to compare visual attention during two consecutive tasks related to shopping behaviors in a VR retail environment. Thus, we integrate neurophysiological measurement of attention and VR.

https://doi.org/10.1007/978-3-030-02568-7_62