6533b82cfe1ef96bd128fecb

RESEARCH PRODUCT

ERP Implementation in an SME: A Failure Case

Eli HustadDag H. Olsen

subject

Research literatureCost overrunProcess managementbusiness.industryWorkaroundCritical success factorInformation systemTop managementProject managementbusinessEnterprise resource planning

description

This study examines a failed enterprise resource planning (ERP) implementation in a small-and-medium-sized enterprise (SME). The improper handling of critical success factors (CSFs), particularly those relating to support from top management, project management, and the use of consultants, led to severe problems. This placed stress on the organization, caused employees to leave the company, workarounds, and led to serious errors in the systems and a significant cost overrun. This case study contributes to the literature on ERP implementation in SMEs. In particular, it contributes to our understanding of the socio-technical dynamics of ERP implementation projects. Failed ERP cases are little documented in the Information Systems (IS) research literature and can yield insight into the complexity of ERP implementation projects and further our understanding of what may take place if CSFs are not handled properly.

yearjournalcountryeditionlanguage
2013-10-04
https://doi.org/10.1007/978-3-642-38244-4_11