6533b82cfe1ef96bd128ffef

RESEARCH PRODUCT

How to improve organisational results through knowledge management in knowledge-intensive business services

Carlos DeveceFrancisco LaraDaniel Palacios-marqués

subject

Value (ethics)Knowledge managementbusiness.industryStrategy and ManagementKnowledge economyPerspective (graphical)Knowledge value chainknowledge managementFirm performanceDirectiveCompetitive advantageKnowledge-intensive business servicesTacit knowledgeManagement of Technology and InnovationPersonal knowledge managementORGANIZACION DE EMPRESASBusiness

description

[EN] In the future, the only sustainable competitive advantage will be the creation of collective and tacit knowledge. From a strategic point of view, and also from the directive management perspective, this is the type of knowledge that adds the greatest value to an organisation. However, it has not been easy to prove that there are positive effects when investments are made in knowledge assets and firm performance. We thus study the relationship between knowledge management and both tangible and intangible organisational results (ORs). Results are tested in 122 knowledge-intensive business services, and they confirm that this relationship is direct and positive, thereby suggesting that the introduction of this management tool improves ORs.

yearjournalcountryeditionlanguage
2012-08-01
10.1080/02642069.2011.574283https://hdl.handle.net/10251/111710