6533b82efe1ef96bd1292560

RESEARCH PRODUCT

Une qualité d’emploi mitigée : qu’est-ce qui motive les aides à domicile?

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The employment quality in the sector of home care services raises a number of questions. In this sector, job positions are hard to fill and they meet unattractive working conditions. Overall, the sector is suffering from a rather negative image. This article, through a qualitative study, identifies the differentiation factors of employee satisfaction in terms of employment quality, and the work motivation factors, in an environment that is not always favorable. The results show that the perception of employment quality is not homogeneous, but rather produces convergent representations revealing issues with human resources management. A variety of factors appear to motivate the home care services employees in their work. Among which are the "human touch", "relationships with people" in their care, and a variety of relational elements that fall within the "care". This can lead to the development of public policies supporting better quality of service as well as employment conditions.