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RESEARCH PRODUCT
Emotional user experience: Traits, events, and states☆
Jussi P. P. Jokinensubject
Coping (psychology)media_common.quotation_subjectFrustrationHuman Factors and ErgonomicsHuman-technology interactionEducationUser experience designEmotional expressionEmotional exhaustionta515media_commonta113EmotionUser experiencebusiness.industryGeneral EngineeringAppraisal theoryPAD emotional state modelHuman-Computer InteractionHardware and ArchitectureIndividual differencesCopingPsychologybusinessAppraisalSoftwareCognitive psychologydescription
Emotional experience has become an important topic in human-technology interaction research and design. Nevertheless, such research and design often lacks a proper explanatory basis and methodologically robust operationalisation. In this article, a conceptualisation of emotional user experience is formulated based on the appraisal theory of emotion, where the goal congruence of the interaction events and the task-independent individual traits are thought to underlie the user's emotional response. A laboratory study with N=50 participants conducting ordinary computer tasks is reported. The results suggest that subjective emotional experience depends on a number of factors relating to individual differences in coping and task events. Emotional user experience, as analysed according to a competence-frustration model of emotion, is dependent on the user?s technological problem-solving tendency, frustration tendency, pre-task self-confidence, and task performance. Individual differences in emotional responses in human-technology interaction were investigated.Competence is affected by individual differences in planful problem solving trait.Frustration is affected by individual differences in frustration tendency trait.Self-confidence of the user affects emotional user experience.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2015-04-01 | International Journal of Human-Computer Studies |