6533b830fe1ef96bd1297a14

RESEARCH PRODUCT

Destination engagement on Facebook: Time and seasonality

Jenely VillamedianaNatalia VilaInés Küster

subject

05 social sciencesAdvertisingDestination managementDevelopmentSeasonalitymedicine.diseaseTime frameGeographyContent analysisTourism Leisure and Hospitality ManagementThursday0502 economics and businessmedicine050211 marketingOptimal scaling050212 sport leisure & tourismPeriod (music)Tourism

description

Abstract This paper studies the influence of time frames (posting day and posting time) and seasonality (low, medium and high) on positive/negative engagement in a Destination Management Organization (DMO) on Facebook. A content analysis was carried out on 639 posts, 178,913 audience reactions to such posts and 5330 comments. These posts were shared 45,194 times by the audience. The data analysis (regression analyses with optimal scaling) suggests that the best times to post are at 8  am , 10  am , 2  pm and 5  pm ; Thursday and Saturday are the best days to post, and the period before summer (from January to June) are the best months. These results have implications for DMOs and National Tourism Organisations (NTOs).

yearjournalcountryeditionlanguage
2019-11-01Annals of Tourism Research
https://doi.org/10.1016/j.annals.2019.102747