6533b831fe1ef96bd12986ef
RESEARCH PRODUCT
Applying system dynamics to foster organizational change, accountability and performance in the public sector: A case-based Italian perspective
Tiziana LandiCarmine BianchiAntonio CognataPietro FerraraPaolo RicciEnzo Bivonasubject
Information Systems and ManagementBalanced scorecardPublic economicsbusiness.industryStrategy and ManagementPerspective (graphical)Public sectorGeneral Social SciencesSystem dynamicBalanced scorecardPublic managementOutcome (game theory)System dynamicsPoliticsPerformance measurementAccountabilityPerformance measurementAccountabilityBusinessdescription
The goal of this paper is to discuss the role System Dynamics (SD) can play to enhance performance improvement in the public sector. It is remarked how SD can help decision makers to properly perceive the boundaries of the relevant system underlying observed phenomena. To this end, three real cases are analysed to show how SD can facilitate a better understanding of the relationships between the political and the organisational system in the public sector, and how to promptly attain efficiency and improve outcome, given the constraints that the institutional and political systems constitute. The goal of this paper is to discuss the role System Dynamics (SD) can play to enhance performance improvement in the public sector. It is remarked how SD can help decision makers to properly perceive the boundaries of the relevant system underlying observed phenomena. To this end, three real cases are analysed to show how SD can facilitate a better understanding of the relationships between the political and the organisational system in the public sector, and how to promptly attain efficiency and improve outcome, given the constraints that the institutional and political systems constitute. © 2010 John Wiley & Sons, Ltd.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2010-07-15 | Systems Research and Behavioral Science |