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RESEARCH PRODUCT
Factors Associated with Providers' Work Engagement and Burnout in Homeless Services: A Cross-national Study
Maria J. Vargas-monizSandrine LoubièreRonni Michelle GreenwoodUlla BeijerMichela LenziJudith R. L. M. WolfJosé OrnelasAntonio CalcagnìMarta GaboardiFreek SpinnewijnFrancesca DisperatiRoberto BernadAleksandra M. RogowskaMarybeth ShinnAlessio VienoMassimo Santinellosubject
AdultMaleSocial WorkHealth (social science)Applied psychologySupervisionBurnoutHealthcare improvement science Radboud Institute for Health Sciences [Radboudumc 18]03 medical and health sciencesNegatively associatedProfessionalBurnoutTrainingHumans0501 psychology and cognitive sciencesService userBurnout ProfessionalApplied PsychologyService (business)030505 public healthServiceSocial workWork engagement05 social sciencesMultilevel model1. No povertyPublic Health Environmental and Occupational HealthHomelessnessHomeless PersonsBurnout; Capabilities; Homelessness; Service; Supervision; Training; Adult; Female; Humans; Male; Social Work; Work Engagement; Burnout Professional; Homeless PersonsWork EngagementCapabilitiesIll-Housed PersonsFemale0305 other medical sciencePsychology050104 developmental & child psychologyCross nationaldescription
Contains fulltext : 232434.pdf (Publisher’s version ) (Closed access) The complexity of homeless service users' characteristics and the contextual challenges faced by services can make the experience of working with people in homelessness stressful and can put providers' well-being at risk. In the current study, we investigated the association between service characteristics (i.e., the availability of training and supervision and the capability-fostering approach) and social service providers' work engagement and burnout. The study involved 497 social service providers working in homeless services in eight different European countries (62% women; mean age = 40.73, SD = 10.45) and was part of the Horizon 2020 European study "Homelessness as Unfairness (HOME_EU)." Using hierarchical linear modeling (HLM), findings showed that the availability of training and supervision were positively associated with providers' work engagement and negatively associated with burnout. However, results varied based on the perceived usefulness of the training and supervision provided within the service and the specific outcome considered. The most consistent finding was the association between the degree to which a service promotes users' capabilities and all the aspects of providers' well-being analyzed. Results are discussed in relation to their implications for how configuration of homeless services can promote social service providers' well-being and high-quality care.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2021-01-01 |