6533b835fe1ef96bd129ff30
RESEARCH PRODUCT
Taking on the “Dark Side”–Coping With Technostress
Henri PirkkalainenMarkus SaloMarkus MakkonenMonideepa Tarafdarsubject
Coping (psychology)InterviewApplied psychologyBehavioural sciences02 engineering and technology113 Computer and information sciencesElectronic mailComputer Science ApplicationsGreat RiftHardware and Architecture020204 information systemsTechnostress0202 electrical engineering electronic engineering information engineeringTask analysisPsychologySoftwareQualitative researchdescription
Technostress is stress that individuals experience due to their use of information technology. It is associated with critical workplace consequences including reduced productivity. While the negative consequences are well known, what is less understood is how individuals can cope with technostress to alleviate them. We report on two studies that explain how organizational IT users can cope with technostress. The first is a qualitative study conducted in the U.K., by interviewing thirty executives/knowledge workers. Here, we identified seven coping behaviors that individuals engage in, in response to technostress. The second is a survey of 846 U.S. employees who use IT in their workplace. Here, we examined the effects of these coping behaviors on the relationship between technostress creating conditions and the individual's IT-enabled productivity. We interpret our results to explain how employees and organizations can tackle technostress. acceptedVersion Peer reviewed
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2020-11-06 |