6533b836fe1ef96bd12a0a07
RESEARCH PRODUCT
Framework Towards a Virtual Tool for the Front-End of Employee-Driven Innovation in Healthcare
Mikko PirttimäkiSatu AaltonenOuti TeittinenMarika JärvinenKatriina Lahtinensubject
Knowledge managementComputer Networks and CommunicationsComputer scienceStrategy and ManagementContext (language use)Management Information SystemsEmpirical researchOrder (exchange)0502 economics and businessHealth carevirtual toolsService innovationta512Marketingta113Focus (computing)healthcare organizationsbusiness.industryentrepreneurial behaviour05 social sciencesWindow (computing)healthcareta3141Computer Science ApplicationsSurvey data collectionservice innovations050211 marketingbusiness050203 business & managementdescription
This paper combines entrepreneurial behaviour and service innovation in order to investigate the use of the Idea Window; a virtual tool planned for employee-driven service development in a healthcare organisation. The empirical study investigates the tool used as a method for supporting employees' collaborative knowledge sharing in front-end of innovation in two study cases. Particularly, the research findings focus on how the virtual tool can be used for tackling the unknown - tacit knowledge, hidden possibilities, and initiatives in the context. The results are based on Idea Window entries and survey data collected in a Finnish hospital ward.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2017-01-01 | International Journal of E-Services and Mobile Applications |