6533b838fe1ef96bd12a3ba6

RESEARCH PRODUCT

Go Cashless! Mobile Payment Apps Acceptance in Developing Countries: The Jordanian Context Perspective

Dmaithan AlmajaliManaf Al-okailyKhaleel Al-daoudSulaiman WeshahAijaz Shaikh

subject

PLS-SEMmobiilimaksaminendigital payment; cashless; mobile payment; mediation analysis; technology acceptance; perceived certainty; PLS-SEM; TAMRenewable Energy Sustainability and the EnvironmentGeography Planning and Developmentteknologinen kehitysBuilding and ConstructionhyväksyttävyysManagement Monitoring Policy and Lawmobile paymentdigital paymentTAMkehittyvät markkinattechnology acceptanceperceived certaintymediation analysiskäyttöönottocashless

description

Despite the expanding global usage of mobile phones in money transactions, the adoption of mobile payment systems in Jordan remains slow. This study employed the technology acceptance model (TAM) to identify the factors with a potential impact on mobile payment systems acceptance. The impact of perceived privacy (PP) and the mediating function of perceived certainty (PC) on the behavioral intention (BI) of mobile payment systems among Jordanian ministries were examined. Data obtained from 270 respondents were analyzed using partial least-squares structural equation modeling (PLS-SEM). The empirical findings show a positive link between perceived usefulness (PU) and PC on the BI of mobile payment systems. The mediation analysis demonstrated that PC partially mediated the association of PP with the BI of mobile payment systems. The final section concluded the paper by presenting the key theoretical and practical ramifications, as well as the research’s limitations and future directions.

yearjournalcountryeditionlanguage
2022-10-19Sustainability
https://doi.org/10.3390/su142013524