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RESEARCH PRODUCT
Factors Enabling and Hindering Value Co-Creation in Continuous Service Development: A Systematic Literature Review
Jenny EloJuuli LumivaloTuure TuunaneMarkus Salosubject
palvelutDigital and Cybernized Services and Digitalization of Servicescontinuous practicesdevopsarvonluontisystematic literature revieworganisaatiotcontinuous service developmentservice-dominant logicdigitalisaatiosystemaattiset kirjallisuuskatsauksetvalue co-creationdescription
This paper presents a systematic literature review (SLR) investigating the factors that enable and hinder value co-creation in organizations’ continuous service development processes. Employing the lens of service-dominant (S-D) logic, we classify the identified factors into three interrelated dimensions: institutions, resources, and service exchange. Our systematic findings may inform organizations’ efforts to support the emergence of positive rather than negative value outcomes when implementing continuous practices in their service development. In addition, we outline avenues for further research in this emerging topic area. peerReviewed
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2022-01-01 | Proceedings of the Annual Hawaii International Conference on System Sciences |