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RESEARCH PRODUCT

Implementing a Service-Oriented Architecture: A Technochange Approach

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This research reports on a longitudinal field study focusing on the implementation process of a service-oriented architecture (SOA) in a public institution of Norway. Findings illustrate how the organization gradually breaks down technical and organizational silos by creating a cross-silo mindset among the employees in the organization and the system developers in particular. We describe how the organization under study achieves integration by transforming organizational structure and system development practices and by introducing governance principles. We argue that a SOA program as such is a complex, risky, and enterprise-wide initiative, which requires a technochange management approach.