6533b854fe1ef96bd12ae886
RESEARCH PRODUCT
Action-oriented classification of families' information and communication actions: exploring mothers' viewpoints
Hanna ParkkolaEleni BerkiPertti Saariluomasubject
Service (business)Information transferFocus (computing)Knowledge managementbusiness.industryComputer scienceGeneral Social SciencesViewpointsHuman-Computer InteractionWorld Wide WebArts and Humanities (miscellaneous)Action (philosophy)Information and Communications TechnologyTaxonomy (general)Developmental and Educational PsychologyMobile telephonybusinessdescription
Action-oriented service and technology development begins with the idea that people use technologies to reach their action goals. Consequently, we should investigate user needs and how they can be satisfied, and adapt services and technologies to the natural course of actions. Here, we focus on family communication and investigate mobile communication service types for families. For this study 10 mothers were interviewed; we investigated the nature of their everyday information and communication needs and the different knowledge and information transfer actions that were discovered in their families. Qualitative analysis of these interviews was used to generate a taxonomy, which, in turn, can help in providing enhanced individual services and family-centred design models.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2009-11-01 | Behaviour & Information Technology |