6533b856fe1ef96bd12b2bcb
RESEARCH PRODUCT
La soddisfazione degli utenti interni delle aziende ospedaliere: considerazioni su uno strumento di misura
Antonino Mario OliveriStefano De CantisFranco Vaccinasubject
Settore SECS-S/05 - Statistica SocialeAttendibilità Item Response Analysis Modelli di Rasch Consumer Satisfactiondescription
The paper proposes the application of two different methodologies, based on the Traditional Test Theory (TTT) and on the Modern Test Theory (IRT), to select the items of a questionnaire administered in the year 2000 to the personnel of the Hospital Firm “Careggi” in Florence, in order to analyse the satisfaction of “internal consumers”. Such methodologies provide very different results, depending on the assumptions of the different models used.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2003-01-01 |