6533b857fe1ef96bd12b3ac4
RESEARCH PRODUCT
A holistic approach to manage environmental quality by using the Kano model and social cognitive theory
Elina DaceLelde TimmaAgnis Stibesubject
Knowledge managementStrategy and Managementmedia_common.quotation_subjectbehavior design[SDE.MCG]Environmental Sciences/Global Changesquality attributesManagement Monitoring Policy and LawDevelopmenttheory of transforming well-being0603 philosophy ethics and religionsocial behaviorTransformationPerceptionenvironmental policy0502 economics and businesstheory of attractive qualitySocial BehaviorEnvironmental qualityQuality Attributesmedia_commonSustainable developmentsustainable development[SHS.SOCIO]Humanities and Social Sciences/Sociologybusiness.industryCustomer satisfaction05 social sciencesPerspective (graphical)Perceived Quality06 humanities and the artsperceived qualitySustainable DevelopmentDesign Patterns[SDE.ES]Environmental Sciences/Environmental and SocietyVariety (cybernetics)Environmental PolicyService qualityKano modelSustainability[SCCO.PSYC]Cognitive science/PsychologyTransforming Wellbeing Theory060301 applied ethicsimpact analysisbusiness050203 business & managementSocial cognitive theoryenvironmental policy perceived quality quality attributes social behavior sustainable development theory of attractive quality theory of transforming well‐beingdescription
International audience; Since its first proposition in 1984, the Kano model has been used extensively in a variety of contexts within industries and academic research demonstrating its wide applicability. The Kano model allows for describing the relationship between an objective aspect and a subjective aspect. Yet is this relevant for environmental quality as well? In this study, we explore the cases where the Kano model is used for assessing environmental quality and its perception by consumers and identify the potential influencing factors for its application with this respect. We find that the Kano model can serve as an effective tool for converging towards environmental quality and sustainability by indicating the direction from a social and behavioral choice perspective. We propose an integration of the Kano model with Bandura's triangle (a concept of the social cognitive theory) to create an instrument for driving change of customer attitude and behavior via changing the perception of environmental quality.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2020-03-04 |