6533b85afe1ef96bd12b8b01

RESEARCH PRODUCT

Current Software-as-a-Service Business Models: Evidence from Finland

Pasi TyrväinenEetu LuomaMikko Rönkkö

subject

Set (abstract data type)Softwarebusiness.industryInformationSystems_INFORMATIONSYSTEMSAPPLICATIONSSoftware as a serviceValue propositionRevenueAccountingBusinessCustomer relationship managementBusiness modelDatabase transactionIndustrial organization

description

This paper characterizes the business models of Software-as-a-Service (SaaS) firms based on their value proposition, customer segments, revenue streams, and customer relationship, and analyzes interconnections of these business model elements. The target set of 163 Finnish SaaS and ASP firms was first compared to other software firms and then clustered into four clusters based on indicator data of their business model elements. The comparison reveals that the SaaS and ASP firms have smaller customer and transaction sizes than software firms in general. The resulting classification reveals two different configurations, a pure-play SaaS model and an enterprise SaaS model, and the typical factors of these business models.

yearjournalcountryeditionlanguage
2012-01-01
https://doi.org/10.1007/978-3-642-30746-1_15