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RESEARCH PRODUCT

Fuzzy Multi-Criteria Decision Making: An entropy-based approach to assess tourism sustainability

Joseph AndriaGiacomo Di TolloRaffaele Pesenti

subject

Tourism sustainabilitySettore SECS-S/06 - Metodi mat. dell'economia e Scienze Attuariali e FinanziarieOperations researchComputer science05 social sciencesGeography Planning and DevelopmentAnalytic hierarchy processFuzzy Multiple Criteria Decision-Making010501 environmental sciences01 natural sciencesFuzzy logicMulti criteria decisionTourismTourism Leisure and Hospitality Management0502 economics and businessSustainabilityanalytic hierarchy process DEA analysis entropy fuzzy logic multiple criteria decision-making tourism sustainabilityMultiple criteriaTourist destinationsEntropy (information theory)Fuzzy Multiple Criteria Decision-Making Fuzzy Analytic Hierarchy Process TourismSettore MAT/09 - Ricerca Operativa050212 sport leisure & tourism0105 earth and related environmental sciencesFuzzy Analytic Hierarchy Process

description

In this article, we propose a method for ranking tourist destinations and evaluating their performances under a sustainability perspective: a fuzzy multiple criteria decision-making method is applied for determining sustainability performance values and ranking destinations accordingly. We select a set of sustainability evaluation criteria and use a fuzzy analytic hierarchy process to weight the selected criteria. We also optimize each evaluator’s membership function support by means of a fuzzy entropy maximization criteria. A case study is illustrated and results are compared with two data envelopment analysis–based models. The simplicity of the proposed approach along with the easy readability of the results allow its direct applicability for all involved stakeholders.

10.1177/1354816619885207http://hdl.handle.net/10278/3718964