6533b85afe1ef96bd12b9eca
RESEARCH PRODUCT
Increasingly emotional design for growingly pragmatic users? A report from Finland
Sacha Helfensteinsubject
business.industryInternet privacyGeneral Social SciencesBrand loyaltyHuman-Computer InteractionWorld Wide WebArts and Humanities (miscellaneous)User experience designMobile phoneInformation and Communications TechnologyDevelopmental and Educational PsychologyMeaning (existential)Product (category theory)Dimension (data warehouse)Construct (philosophy)businessPsychologydescription
Researchers and practitioners in the field of information and communication technologies (ICT) have for a while been embracing the concepts of user and consumer experience as well as emotions in design, encouraging the industry to emphasise hedonic and symbolic qualities of products and services, over and beyond their utilitarian characteristics. However, the idea that mobile phone users, for instance, seek increasingly experience-rich, personalised products can not be taken for granted. Therefore, it is valuable to investigate the degree to which users really share designers' increasingly socio-emotional stances. The presented longitudinal study investigated users' mobile phone-related product meaning, particularly its development from 2004 to 2008. Product meaning was conceptualised in terms of an affective-cognizant choice mode dimension complemented by items capturing utilitarian, hedonic, and symbolic facets of the construct. The findings provide grounds for raising an important discussion about a po...
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2012-02-01 | Behaviour & Information Technology |