6533b85bfe1ef96bd12bb568

RESEARCH PRODUCT

Studying students ́satisfaction at music schools in the Valencian Region

Manuel Cuadrado GarcíaBeatriz Moliner VelázquezAdrián Cabanes-maciánJuan D. Montoro Pons

subject

Multivariate analysisTeaching staffApplied psychologyCultural contextSatisfactionlcsh:Businesslcsh:Social SciencesEmpirical research0502 economics and businessAnálisis multivarianteAnàlisi multivariablelcsh:Social sciences (General)General Environmental ScienceMusic schools05 social sciencesUnivariatesatisfacciónAdvertisingMarketing researchSatisfaccciónInvestigación de mercadoslcsh:HMultivariate analysisMercat AnàlisiGeneral Earth and Planetary Scienceslcsh:H1-99050211 marketinglcsh:HF5001-6182PsychologyEscuelas de música050212 sport leisure & tourism

description

[EN] Satisfaction is a key construct but complex to be measured. Within the cultural context and from the discipline of marketing, satisfaction consists of assessing some experiences without considering consumers ́ expectations. From this approach, this paper deals with an empirical research aiming at analyzing satisfaction among students of music conservatoires and schools. The research, qualitative and quantitative in nature, allowed to know users ́ assessment of different variables: studies, teaching staff, information technologies, premises and administration procedures. To do so, a self-administered survey was conducted using a structured questionnaire. Univariate and multivariate analysis were calculated trough the statistical package SPSS. Results show that satisfaction, both overall and in relation to specific aspects, is high but different according to some classification variables.

yearjournalcountryeditionlanguage
2017-06-09
10.4995/cs.2017.7212https://doi.org/10.4995/cs.2017.7212