6533b85efe1ef96bd12c0505

RESEARCH PRODUCT

Self-assessment application and learning in organizations: A special reference to the ontological dimension

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Quality management self-assessment is a powerful tool for management continuous improvement, and it may foster the process of learning in the organization. In this paper, we identify some links between self-assessment and learning. From the analysis of the learning processes at the three ontological levels--individual, group and organizational--and taking the contributions of Crossan et al. (1999) and Kim (1993) as a reference point, we propose a model of organizational learning. This model explicitly recognizes the importance of group level as a link between individual and organizational levels, and it can be employed in order to analyse the effect of self-assessment application at the different ontological levels of learning. By application of this model, we have obtained some outstanding results through the study of three cases of self-assessment implementation. On the one hand, TQM maturity has an important effect on the type of learning. In this way, the more mature in TQM the company is, the higher ...