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RESEARCH PRODUCT

Where to acquire knowledge: Adapting knowledge management to financial institutions

Domingo Ribeiro-sorianoAlicia Mas-turGary J. CastrogiovanniNorat Roig-tierno

subject

MarketingFinanceKnowledge managementComputer sciencebusiness.industryKnowledge economy05 social sciencesKnowledge engineeringKnowledge value chain02 engineering and technologyProcedural knowledgeBody of knowledge020204 information systems0502 economics and businessOrganizational learning0202 electrical engineering electronic engineering information engineeringPersonal knowledge managementDomain knowledgebusiness050203 business & management

description

Abstract This research seeks to determine which sources of knowledge have the greatest effect on financial entities' knowledge acquisition and management. A review of the literature on knowledge management examines four key knowledge sources: Human resources, organizational management, technology adoption, and the business environment. The study performs pairwise comparisons of variables through the analytic hierarchy process (AHP), using a scale that captures the importance of each criterion, thereby simplifying the decision process. Results show that human resources and new technology adoption are the most effective sources of knowledge acquisition and management. Specifically, one of the most effective elements is the organizational members' reasoned knowledge (i.e., the ease with which organizational members draw conclusions from their tasks).

yearjournalcountryeditionlanguage
2016-05-01Journal of Business Research
https://doi.org/10.1016/j.jbusres.2015.10.061