The impact of service innovation on firm-level financial performance

6533b85ffe1ef96bd12c19c7

RESEARCH PRODUCT

The impact of service innovation on firm-level financial performance

Tor Helge Aas Per E. Pedersen

subject

Financial performance business.industry Management of Technology and Innovation Strategy and Management Manufacturing language Business Norwegian Service innovation Marketing Tertiary sector of the economy language.human_language Variety (cybernetics)

description

This article empirically investigates if firms focusing on service innovation perform better financially than firms not focusing on service innovation. Analysis of the financial performance of 3575 Norwegian firms in the manufacturing industries supports the proposition that firms focusing on service innovation have significantly higher growth of operating results than firms not focusing on service innovation. However, this proposition is not supported in a corresponding analysis of 1132 Norwegian firms in the service industries. We elaborate on these results by investigating a variety of performance measures and by comparing the effects of service innovation between manufacturing and service industries. The article contributes to the service innovation measurement literature and to a better general understanding of the determinants of service innovation performance effects.

year	journal	country	edition	language
2011-10-01	The Service Industries Journal

https://doi.org/10.1080/02642069.2010.503883

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