6533b862fe1ef96bd12c7534

RESEARCH PRODUCT

ERP Post-Implementation

subject

description

This exploratory study focuses on ERP post-implementation issues in Small-and-Medium-Sized Enterprises (SMEs). The authors conducted a case study in a small Norwegian retail company, which experienced a performance dip that lasted longer than expected. The case demonstrates how overwhelming the ERP competence requirements can be for an SME. Errors in the configuration of the ERP system and improper training led to frequent workarounds. The workarounds, in turn, led to significant problems and many errors in the database. This led to a general level of frustration with the system and a high stress level in the company. This study has implications for SMEs planning to implement ERP systems.