6533b871fe1ef96bd12d2434
RESEARCH PRODUCT
Measuring the quality of humanitarian information products: Insights from the 2015 Nepal earthquake
Hossein BaharmandM. ComesÁLvaro RochaHojjat AdeliLuís Paulo ReisSandra Costanzosubject
021110 strategic defence & security studiesSituation awarenessmedia_common.quotation_subjectCase studyFramework0211 other engineering and technologiesHumanitarian responseInformation qualityComputerApplications_COMPUTERSINOTHERSYSTEMSWorkload02 engineering and technologyTime pressureHumanitarian responseRisk analysis (engineering)2015 Nepal earthquake021105 building & constructionQuality (business)Product (category theory)BusinessInformation qualitymedia_commonSudden onsetdescription
Information plays a critical role in humanitarian assistance. It has become a product that is shared for multiple purposes such as situational awareness, decision-making, coordination, reporting, and attracting funding. In the aftermath of sudden onset disasters, humanitarians are constrained with huge workload, time pressure, and uncertainties and thus, information products are often criticized with respect to quality issues. In this paper, we aim at developing an empirically grounded framework that can measure the quality of information products through accuracy, objectivity, completeness, and consistency. We validate the framework with the help of practitioners and apply it to the information products of UN WFP for the 2015 Nepal earthquake response. Our analysis shows that the quality of studied information products could be improved with respect to consistency, accuracy, and objectivity. We discuss the implications of our study and propose future research directions.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2018-01-01 |