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RESEARCH PRODUCT
Preventing technostress through positive technology
Cassandra Rosa MirizziFulvio GaudiosoEleonora BrivioCarlo GalimbertiAnna StellariClaudio ReinaIlaria Verginesubject
OpinionTechnostressPsychology (all)Emerging technologiesEnterprise 2.0; Organizational safety culture; Positive Technology; Technostress; Work well-being; Psychology (all)lcsh:BF1-990Settore M-PSI/06 - PSICOLOGIA DEL LAVORO E DELLE ORGANIZZAZIONIEnterprise 2.0Business model0502 economics and businessTechnostressPsychologyWork well-beingMarketingPositive TechnologyOrganizational safety cultureProductivityGeneral Psychology05 social sciencesDigital transformation050301 educationMental healthSettore M-PSI/05 - PSICOLOGIA SOCIALElcsh:PsychologyInformation and Communications TechnologyOrganizational safetyPsychology0503 education050203 business & managementdescription
Over the past decade, the workplace has experienced significant changes as a result of Information and Communication Technologies (ICTs) and the subsequent digital transformation (Mcafee, 2006; Matt et al., 2015). Such technological, cultural, and organizational changes have redefined business models and competition. As evidenced by the shift from the Enterprise 1.0 to the Enterprise 2.0 business models, ICTs offer companies increased productivity and efficiency (Bilbao-Osorio et al., 2013). At the same time, introduction of ICTs can pose a threat to both a company and its employees through misuse, abuse, and overuse, resulting in technostress (Gaudioso et al., 2017). This emerging risk seems to have become more evident in the past 10 years, as a consequence of the 2008 economic crisis. This difficult and challenging economic context was demonstrated to have negatively impacted workers' mental health on its own, due to the workers' perception of the crisis, lack of social support, and increased job stress (Giorgi et al., 2015; Mucci et al., 2016). The economic crisis has had two paradoxical effects that indirectly may have contributed to the raise of technostress. On the one hand, the crisis reduced the number of total worked hours, reducing the resources needed. On the other hand, at the same time, it increased the pressure on the workers: corporations reduced available personnel—and thus increased tasks and activities on those remaining—and introduced new technologies to support their employees, who are required to deal with a higher work load and with managing new and more complex flows of information. This article aims to present the technostress construct, and propose how Positive Technologies (Riva et al., 2012) can help prevent technostress, and promote positive work experiences and general well-being through an effective organizational safety culture (Galimberti, 2014; Galimberti et al., 2016).
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2018-07-30 |