Search results for " 321"
showing 10 items of 101 documents
The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits
2014
Published version of an article from the journal: Information Systems and e-Business Management. Also available from Springerlink: http://dx.doi.org/10.1007/s10257-014-0253-4 Senior management involvement, organisational commitment and group efficacy are expected to have a positive impact on Information Technology Infrastructure Library (ITIL) implementation benefits. Specifically, more involvement, commitment and efficacy should produce greater achievement. Analysing data from a survey of 446 Nordic ITIL experts, this paper examines the relationships between these predictor factors and benefits, and investigates which is most critical. This study verifies the importance of all factors, but…
Implementing IT Service Management: A systematic literature review
2013
Author's version of an article in the journal: International Journal of Information Management. Also available from the publisher at: http://dx.doi.org/10.1016/j.ijinfomgt.2013.01.004 This article provides a systematic review of existing research related to the implementation of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL). The review's main goals are to support research; to facilitate other researchers' search for relevant studies; and to propose areas for future studies within this area. In addition, we provide IT managers with useful information on ITSM and ITIL, based on research-based knowledge of their implementation. The review results sug…
Understanding and managing process interaction in IS development projects
2012
Published version of an article from the book: Nordic Contributions in IS Research. Also available on SpringerLink:http://dx.doi.org/10.1007/978-3-642-32270-9_2 Software-based information systems must be developed and implemented as a part of business change. This is a major challenge, since business change and the development of software-based information systems usually are performed in separate processes. Thus, there is a need to understand and manage the relationship between these two kinds of processes. In this paper we draw on a longitudinal case study. We suggest a framework to analyze the case as interaction between software development processes and organizational change processes.…
From common operational picture to common situational understanding: An analysis based on practitioner perspectives
2021
Abstract The concepts of Situational Awareness (SA) and Common Operational Picture (COP) are closely related and well-acknowledged to be crucial factors for effective emergency management. In multi-agency operations, such as extreme weather events, the involved first responders manage the event with different mandates, objectives, and tools which can make it challenging to build a COP. Effective collaboration requires a common situational understanding, based on knowledge about each other’s responsibilities and tasks, mutual respect and trust, as well as common communication tools for emergency communication and information sharing. This paper argues that the COP serves as a basis for decid…
Identifying reasons for ERP system customization in SMEs: a multiple case study
2012
PurposeThe purpose of this paper is to investigate possible reasons for enterprise resource planning (ERP) system customization in small and medium‐sized enterprises (SMEs), with a particular focus on distinguishing influential factors of the SME context.Design/methodology/approachAn exploratory qualitative research approach was employed, to identify new insights within the SME context. A multiple case study of four SMEs was conducted. Data were collected through 34 qualitative interviews with multiple informants across the four cases.FindingsThe paper reports findings from four SMEs where ERP customization has been applied to match organizational needs. First, the level and type of ERP sys…
Issues of adopting benefits management practices of IT investments in municipalities: A Delphi study in Norway
2007
Author's version of a chapter in Proceedings of the 40th Annual Hawaii International Conference on System Sciences. Also available from the publisher at http://dx.doi.org/10.1109/HICSS.2007.303 The concept of benefits management highlights explicit practices to facilitate benefits realization from information technology (IT) investments, in addition to plain project management focusing on information systems (IS) deliverables as such. This article presents preliminary results from a Delphi study of identifying critical issues to facilitate adoption of benefits management practices in Norwegian municipalities. Three expert panels were established, representing three stakeholder groups within…
Employee Information Security Practices: A Framework and Research Agenda
2020
Author's accepted manuscript Employee information security practices are pivotal to prevent, detect, and respond to security incidents. This paper synthesizes insights from research on challenges related to employee information security practices and measures to address them. The challenges identified are associated to idiosyncratic aspects of communities and individuals within organizations (culture and personal characteristics) and to systemic aspects of organizations (procedural and structural arrangements). The measures identified aim to enhance systemic capabilities and to adapt security mechanisms to the idiosyncratic characteristics and are categorized as: (a) measures of training an…
Stakeholders, contradictions and salience: An empirical study of a Norwegian G2G effort
2006
Author's version of a chapter in Proceedings of the 39th Annual Hawaii International Conference on Systems Sciences. Also available from the publisher at http://dx.doi.org/10.1109/HICSS.2006.436 Previous studies indicate that the expected effects of e-Government are slower to realize than initially expected. Several authors argue that e-Government involves particularly complex settings, consisting of a variety of stakeholders promoting different and often conflicting objectives. Yet, few studies have explicitly addressed the inherent challenges of this complexity. This study focuses on the extent to which contradictory stakeholder objectives can help explain the relatively slow progress of …
Online Edge Flow Imputation on Networks
2022
Author's accepted manuscript © 2022 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. An online algorithm for missing data imputation for networks with signals defined on the edges is presented. Leveraging the prior knowledge intrinsic to real-world networks, we propose a bi-level optimization scheme that exploits the causal dependencies and the flow conservation, respe…
Social capital and the networked public sphere: Implications for political social media sites
2012
Submitted version of a paper from the 45th Hawaii International Conference on System Science (HICSS), 2012. Published version available from IEEE: http://dx.doi.org/10.1109/hicss.2012.535 This paper presents a theoretical lens for research on social media use in eParticipation, along with an example case study. The idea of the public sphere and how it can be applied to eParticipation research is presented. The public sphere is discussed in relation to Castell's notion of the network society as the "networked public sphere", and social capital is introduced as a possible explanation for why some people choose to participate while others refrain from doing so. An example case is presented and…