Search results for " EXPERIENCE"
showing 10 items of 891 documents
Exploring Online Customer Experience Formation:How do Customers Explain Negative Emotions during Online Shopping Encounters?
2019
How Are Negative Customer Experiences Formed? A Qualitative Study of Customers’ Online Shopping Journeys
2019
This study investigates how negative customer experiences are formed during customers’ online shopping journeys. A qualitative, in-depth dataset collected from 34 participants was employed to identify negatively perceived touchpoints that contribute to the customer experience in a negative way. The findings reveal that negative touchpoints are experienced during customers’ entire journeys, particularly after a purchase is completed. We identified 152 negative touchpoints from the data, of which 53 were experienced during search and consideration, 35 when finalizing a purchase, 33 during delivery, and 31 during after-sales interactions with the company. Within these four main categories, 20 …
Entrepreneurship Training and Self-Employment among University Graduates
2012
In economies characterized by low labor demand and high rates of youth unemployment, entrepreneurship training has the potential to enable youth to gain skills and create their own jobs. This paper presents experimental evidence on a new entrepreneurship track that provides business training and personalized coaching to university students in Tunisia. Undergraduates in the final year of licence appliquee were given the opportunity to graduate with a business plan instead of following the standard curriculum. This paper relies on randomized assignment of the entrepreneurship track to identify impacts on labor market outcomes one year after graduation. The analysis finds that the entrepreneur…
Coordinated Interpersonal Behaviour in Collective Dance Improvisation: The Aesthetics of Kinaesthetic Togetherness
2018
International audience; Collective dance improvisation (e.g., traditional and social dancing, contact improvisation) is a participatory, relational and embodied art form which eschews standard concepts in aesthetics. We present our ongoing research into the mechanisms underlying the lived experience of "togetherness" associated with such practices. Togetherness in collective dance improvisation is kinaesthetic (based on movement and its perception), and so can be simultaneously addressed from the perspective of the performers and the spectators, and be measured. We utilise these multiple levels of description: the first-person, phenomenological level of personal experiences, the third-perso…
Openness and staff training as antecedents of administration and management innovation: a cross-country study
2020
A firm's ability to innovate has gained continuously increasing attention among scholars and practitioners. This study aims to discuss the relationship of a firm's openness as an element of organisational culture and staff training as an element of organisational learning to its activity in introducing administration and management innovation in two countries. Data collection was conducted in Latvia and Russia. To make the research more specific, organisational innovation is broken down into two categories: innovation in management practices; and innovation in workplace organisation. The result obtained demonstrated the positive impact of staff training on innovation activities and openness…
El humo del tabaco y su asociación con la caries dental en niños y niñas de 10 a 15 años atendidos en la unidad de odontología del departamento 9 de …
2011
Fundamentos: Recientemente se ha destacado el papel de la exposición al humo del tabaco ambiental en la etiología de la caries dental. El objetivo del trabajo es valorar la asociación entre la inhalación del humo del tabaco ambiental y la experiencia de caries en niños de entre 10 y 15 años. Métodos: Estudio descriptivo transversal, realizado en la Unidad de Odontología de Atención Primaria del Departamento 9 de Salud de la Comunidad Valenciana. Se seleccionó una muestra aleatoria de 380 niños. Se realizó una exploración clínica a cada uno y se les entregó un cuestionario de opinión y contacto con el humo del tabaco para cumplimentar de forma autoadministrada. Se determinó: índice CAOD, índ…
Fire simulation-based adaptation of SmartRescue App for serious game: Design, setup and user experience
2015
Managing the crisis by embracing game and simulation elements and human participation into an interactive system is a mean to learn about responding to unexpected events. This so-called serious game approach is adopted in a summer school for crisis management attended by doctoral students and practitioners, as a part of its learning curriculum. The participants took part in the Disaster in my Backyard serious game, designed as a realistic crisis environment. A smartphone app encompassing fire simulations of a five-story apartment, showing how the flame, smoke and temperature of the fire developed over time from floor to floor, was tested in this serious game scenario. The color-coding of sm…
The dialectics of spatial performances: The interplay of tensions in activity-based organizing
2019
Navigating organizational workspace is often plagued with tensions that emerge from the interplay of intended designs with organizational activities and lived experiences. These tensions are evident in research findings, such as inconsistencies in the ways that employees react to new workplace designs. They call on scholars to rethink organizational space, not as a concrete, static, or ready-made ‘thing’, but as a set of ongoing performances that enact particular practices, clashes among opposites, and organizational tensions. Based on research in a Nordic company, this study reveals how tensions and responses to them in an activity-based office generate creative alternatives that enhance …
Introduction: Cultural Literacy and Creativity
2021
AbstractThe introductory chapter explains the core concepts of the book: Cultural literacy and creativity. Cultural literacy is defined as a social practice that is inherently dialogic and based on learning and gaining knowledge through emphatic, tolerant, and inclusive interaction. Creativity is seen as stimulating cultural literacy learning through openness and curiosity to test and develop something new or imaginative. The chapter introduces the Cultural Literacy Learning Programme (CLLP) and the research data: 1906 works created by 5–15-year-old children and young people who participated in the program in 2019 and 2020 in Cyprus, Germany, Israel, Lithuania, Spain, Portugal, and the UK. …
R&D subsidies & external collaborative breadth: Differential gains and the role of collaboration experience
2018
The file attached to this record is the author's final peer reviewed version. External collaboration breadth is important for firms to acquire the knowledge needed to innovate. In this paper, we combine cross-sectional and longitudinal data from the Spanish Panel of Technological Innovation Survey (PITEC) to examine the indirect impact of R&D subsidies on firm external collaboration breadth. We contribute to understanding of the indirect impacts of R&D subsidies by first providing strong evidence of an economically significant average positive impact of R&D subsidies on firm external collaboration breadth. Second, our results advance understanding of the differential impacts of R&D subsidie…