Search results for " custom"
showing 10 items of 124 documents
Progettazione, narrazione e analisi di pratiche didattiche di genere nel primo ciclo dell'istruzione
2017
The research contribution is part of the PRIN “Success training, inclusion and social cohesion: innovative strategies, ICT and valuation models”, coordinated by G. Domenici at national level, which ended on 28th February 2016. Within the Research unit of Palermo different assumptions have been made, including that of school failure in the first cycle which would be diminished if teachers had implemented a more careful teaching to different ways of learning of male and female pupils. Intervention refers to the process of construction, implementation, narration and analysis of thirty gender teaching practices. The first research goal has been that of producing and validating tools to provide …
THE IMPORTANCE OF ESTABLISHING CUSTOMER EXPERIENCES
2012
Recently, companies have apprehended the fact that customers want more than merely products or services and have proceeded in providing value creation through customer experiences. Experience marketing has emphasized the need to stimulate, entertain and affect consumers at an emotional level in order to create the premises for an experience in consumption. The repercussions for the experience marketing approach can range from brand advocacy, word-of-mouth, to loyalty and motivation to buy such an experience. Therefore, companies need to manage these experiences and pay attention to the moments of truth the customer has with the organization in question.
Zdolności logistyczne w kształtowaniu obsługi klienta
2022
Wciąż rosnąca konkurencja skłania przedsiębiorstwa do poszukiwania źródeł przewagi konkurencyjnej. Istotnym elementem tworzenia tej przewagi jest obsługa klienta. Właściwie realizowana obsługa klienta pozwala osiągnąć satysfakcję i zadowolenie klienta, co umożliwia tworzenie i utrzymywanie przewagi konkurencyjnej. Jednym ze sposobów właściwego kształtowania obsługi klienta są zdolności przedsiębiorstw, w tym zdolności logistyczne. Celem artykułu jest przedstawienie znaczenia zdolności logistycznych w kształtowaniu obsługi klienta. W artykule przedstawiono (1) koncepcję zdolności logistycznych, (2) istotę, fazy i elementy obsługi klienta, (3) transformację podejścia do obsługi klienta w kier…
Personalizzazione e orientamento per una didattica inclusiva. Il processo di ricerca, le azioni di ricerca.
2017
Sono presentati gli obiettivi, le ipotesi e le modalità di verifica delle nove azioni in cui si è articolato il progetto di rilevante interesse nazionale realizzato dall’unità di ricerca dell’Università di Palermo tra il 2013 e il 2016. Il contributo evidenzia in che modo le nove azioni di ricerca hanno contribuito a realizzare una didattica inclusiva partendo dal presupposto della personalizzazione dell’insegnamento. L’autore, in qualità di coordinatore dell’unità locale di ricerca, mostra il filo rosso che unisce tra loro le diverse azioni di ricerca che si sono svolte parallelamente in Sicilia e le collega con le finalità dell’intero progetto nazionale. The objectives, hypotheses and pro…
Using the Electronics Development Advantage in Creating a Buzz for the Airline Passengers
2013
More and more airlines are trying to show their customers their ability to understand their needs, the market trends and the importance of technology in their lives. In response to the rapid development of the consumer electronics, the airline companies focus their attention on offering their customers the possibility to book a flight or check-in using a smartphone, spend time watching movies or be connected to the internet during the flight. Customers search for airlines who are more ”tech-geek” and opened to new technologies, which allows them to rate the airline companies through apps or connect more often with the airline through social-media. Technology has become an important part in …
NEW TECHNOLOGIES AND INFORMATION MANAGEMENT IN THE HOSPITALITY INDUSTRY: ANALYSIS BETWEEN UPSCALE HOTELS IN ITALY AND CROATIA
2012
Uvođenje novih tehnologija i upravljanje informacijama neprestano pružaju priliku za diferencijaciju unutar uslužnog sektora, a posebice u hotelijerstvu. Napredak informacijsko komunikacijske tehnologije (ICT) dao je pozitivan doprinos ugostiteljstvu. Oblikovanje usluga i jačanje lojalnosti klijenata uvelike ovise o dostupnosti podataka o njima. Stoga je svrha ovog istraživanja ispitati primjenu novih tehnologija i upravljanja podacima u hotelijerstvu iz perspektive menadžera i korisnika usluga. Cilj rada je utvrditi postoje li razlike u njihovoj uporabi i percepciji između visokokategoriziranih hotela u Italiji i Hrvatskoj.
Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
2012
Ulkomaalaistaustaisten asukkaiden ja turistien määrä Suomessa on kasvanut huomattavasti viime vuosien aikana. Yritysten resurssien ohjaaminen tämän alati kasvavan ja ostovoimaisen asiakaskunnan tarpeiden huomioimiseen voisi edistää asiakaspalvelualan yritysten liiketoimintaa. Tällä hetkellä on kuitenkin epäselvää miten hyvin ulkomaalaisten asiakkaiden erityistarpeet on huomioitu suomalaisessa asiakaspalvelussa. Tutkimuksen tavoitteena oli tutkia asiakastyytyväisyyttä kulttuurienvälisissä asiakaspalvelutilanteissa Suomessa. Kvalitatiivinen tutkimus suoritettiin puoli-strukturoitujen teemahaastatteluiden avulla ja haastateltaviksi valittiin joukko ulkomaalaisia vaihto- ja tutkinto-opiskelijoi…
Il diritto non scritto nel sistema della Convenzione europea dei diritti umani
2016
Il lavoro si occupa dei rapporti tra diritto internazionale generale e sistema della Cedu, affrontando in particolare il problema di capire se la Corte edu abbia fatto ricorso al modello tradizionalmente usato nella giurisprudenza internazionale per stabilire condizioni e modalità di funzionamento delle norme generali nel sistema o se abbia elaborato una concezione un modello autonomo. This paper discusses the relationship between customary international law and the ECHR. The focus is the question whether this problem has been handled by the European Court of Human Rights through the model of relationship between customary law and treaty law which is commonly used by international judges an…
Consumption Habits During the Decision Making Process in Tourism
2014
It is crucial for all organizations that activate in this field to research and understand the way in which consumers make decisions and the factors that motivate and encourage tourists to make different purchases. Also, when analyzing a tourist’s consumer behavior, companies must take into consideration: the needs and patterns of the consumers, consumer preferences and requirements, tourism market segmentation, and motivational factors such as cultural, personal, emotional, status, personal development, physical, etc. In this context, this paper aims to examine the responses of 154 tourists in relation to their predisposition to purchase and the patterns that are usually decisive in the de…
Analyzing Mediators of the Customer Satisfaction - Loyalty Relation in Internet Retailing
2014
This study explores the customer satisfaction – loyalty relation in the context of online shopping by introducing various mediators, such as trust, attitude, hedonic value, and utilitarian value. For data collection, we used an online consumer survey in relation to Internet retailing. In this paper we found empirical evidence that loyalty and satisfaction have a reciprocal relationship, but that mediators exist between satisfaction and loyalty. The findings of this study have consequences for customer relationship management, particularly in terms of retention, of the satisfied consumers in an e-shopping environment.