Search results for " hospitality"
showing 10 items of 472 documents
Book review: Yves Michaud, Le Nouveau Luxe: expériences, arrogance, authenticité
2016
The Factor Structure of Medical Tourist Satisfaction: Exploring Key Drivers of Choice, Delight, and Frustration
2021
The current study intends to contribute to a better understanding of the medical tourism experience. In particular, this study uses data from a survey-based study conducted on a sample of 1,209 medical tourists in Croatia. On the one hand, this study aims to explore and shed light on the decision-making process of medical tourists, and, on the other hand, to reveal which elements of both the medical institution and the destination where it is located, have largest potentials to drive medical tourist delight and/or frustration, in accordance with the three-factor theory of customer satisfaction.
Is tourism firm competitiveness driven by different internal or external specific factors?: New empirical evidence from Spain
2015
Abstract The quest to understand the multilevel antecedents of competitiveness has led to a separation of approaches. On one side of the question are the environment theories that analyze the structural characteristics of the general and competitive environment. On the other side are the Resource Based View and its extensions that highlight firm-specific resources and capabilities as the main basis of firms' competitiveness. However, in recent years the nature of competition and shifting economic conditions have given rise to new theoretical approaches that complement the assumptions underlying both environmental and firm theories. Specifically, this study contributes by examining the regio…
The role of ICT, eWOM and guest characteristics in loyalty
2019
Purpose This study aims to examine how technologies contribute to consumer loyalty in the tourist industry. To achieve this objective, information and communication technology (ICT) development and electronic word-of-mouth (eWOM) are analysed to explore their direct and indirect effects on satisfaction and loyalty dimensions. The moderating role of customer characteristics (personal and experience-related variables) is also considered to study the complex relationship between satisfaction and loyalty. Design/methodology/approach A quantitative study based on a questionnaire structured was developed. The survey was conducted with 386 guests from Spanish hotels. SEM methodology is applied to…
Cruise passengers' behavior at the destination: Investigation using GPS technology
2016
This paper aims at segmenting cruise passengers in order to identify passengers' profiles according to their behavior at destination. Through an integrated use of traditional survey instruments and of GPS technologies, a set of indicators for the analysis of passengers' mobility at destination is proposed. Data collected in the port of Palermo are used in order to investigate space-time activities of cruise passengers at the destination. Monothetic Analysis is used in order to segment passengers according to their behavior at destination, and groups are then compared in terms of socio-demographic characteristics and other variables collected through questionnaire-based survey. Results ident…
SERVQUAL Reliability and Validity in Travel Agencies
2003
Getting by the resort of the pilgrims
2014
Effects of a Personal Goal Management Program on School and Football Self-Determination Motivation and Satisfaction of Newcomers within a Football Tr…
2008
Abstract The aim of this study was to evaluate the effects of a personal goal-based intervention on school and football self-determination motivation and satisfaction of newcomers within football training centres. Twenty-three trainees were divided randomly into two groups, either a treatment group or a control group. The treatment proposed to the participants was the Personal Goal Management Program. Trainees’ school and football motivation and satisfaction were measured before, during and after the intervention. Results indicated a beneficial influence on football motivation and satisfaction, and overall trainee satisfaction. Methodological and applied suggestions are made to favour adjus…
Mathematical models for multicontainer loading problems
2017
Abstract This paper deals with the problem of a distribution company that has to serve its customers by putting first the products on pallets and then loading the pallets onto trucks. We approach the problem by developing and solving integer linear models. We start with basic models, that include the essential features of the problem, such as respecting the dimensions of the truck, and not exceeding the total weight capacity and the maximum weigh capacity on each axle. Then, we add progressively new conditions to consider the weight and volume of pallet bases and to include other desirable features for the solutions to be useful in practice, such as the position of the center of gravity and…
Ranking world tourist destinations with a composite indicator of competitiveness: To weigh or not to weigh?
2019
Abstract This paper contributes a weighted composite indicator of competitiveness for 136 world tourist destinations. To that end, Data Envelopment Analysis and Multi-Criteria-Decision-Making techniques are used with raw indicators from the 2017 edition of the Travel & Tourism Competitiveness Report of the World Economic Forum (WEF). An outstanding feature of our approach is that weights are endogenously generated. Furthermore, the role played by several variables in tourism competitiveness is assessed using truncated regression and bootstrapping. The ranking of world tourist destinations produced by our weighted composite indicator of competitiveness is, however, fairly similar to that der…