Search results for " manager"

showing 10 items of 120 documents

Una ricerca esplorativa con focus group. I dirigenti d'azienda tra management e fattore umano

2011

Settore M-PSI/07 - Psicologia DinamicaSettore M-PSI/05 - Psicologia Socialestress management formazione manageriale criticità e capacità di coping manageriale
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Scritti in onore di Pellegrino Capaldo

2014

La qualità dei servizi è stata riconosciuta come un rilevante aspetto caratterizzante la performance dell’azienda pubblica, analogamente alla capacità di operare secondo criteri di efficienza e nel rispetto dei vincoli di bilancio. Sebbene sia possibile riscontrare alcuni significativi casi di adozione di politiche di customer satisfaction nelle amministrazioni pubbliche italiane, a tutt’oggi il tema presenta significative criticità, specialmente in ordine agli aspetti metodologici e agli strumenti operativi che consentano di integrare dette politiche nel sistema di programmazione e controllo delle aziende che erogano tali servizi. Il presente lavoro adotta una diversa prospettiva di analis…

Settore SECS-P/07 - Economia AziendaleQuality in delivering public services has been recognised as a major issue challenging performance in the public sector as well as the ability to operate effectively and within budget constraints. Empirical findings shown by the literature demonstrate that concrete efforts have been produced towards the evaluation and improvement of satisfaction levels of citizens and other Public Administration’s ‘customers’. However still today this issue portrays many unresolved criticalities particularly concerning the methodological approaches and operative tools to adopt in order to integrate ‘customer satisfaction’ programs with the wider organisational control system in each public administration. This paper adopts a non-conventional view of the ‘customer satisfaction’ concept. This is currently meant as a matter of social reporting or even statistical analysis based on the users’ perceptions on the level of provided services by a given (front office) unit in the public sector. Here an inter-institutional perspective is adopted with a view to map the overall value chain leading to the final product delivered to citizens or the community. Inside this chain tracking the underlying administrative products delivered by back-office units to their ‘internal clients’ in the public administration is recommended as a fundamental step to understand how to improve performance in satisfying citizens’ needs. This should also require a proper link between the administrative units’ goals and performance measures to the desired efficiency and effectiveness of processes leading to the attainment of administrative products providing the basis of the final services delivered to the private sector. Based on first empirical findings from field analysis in the Italian context the paper aims to outline an approach which could assist both politicians and managers to better assess and improve performance according to a customer satisfaction perspective.
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Manager e cambiamento organizzativo alla Biennale di Venezia

2008

Nel 1998 il legislatore ha avviato in Biennale una fase di rin- novamento alla cui guida si sono alternati tre presidenti. Confrontandone strategia e operato, nonché le relazioni che hanno instaurato con l’ambiente di riferimento, si intende verificare il grado di successo del cambiamento nonché il diverso ruolo gioca- to dal presidente, dalla strategia adottata, dalle pressioni politiche, legislative e del mondo culturale. In altri termini, si vuole valutare se il cambiamento previsto dal legislatore sia stato effettivamente realizzato e in quale misura, oppure se, al contrario, si registri la mera adesione formale ai nuovi valori aziendali. L’analisi ha evidenziato come ciascuno dei tre p…

Settore SECS-P/10 - Organizzazione AziendaleBiennale di Venezia manager cambiamento organizzativoBiennale di Veneziacambiamento organizzativoSettore L-ART/03 - Storia dell'Arte ContemporaneaSettore SECS-P/08 - Economia e Gestione delle ImpreseSettore L-ART/05 - Discipline Dello Spettacolomanager
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TEORIE DELLA LEADERSHIP. NOTE SULLA FORMAZIONE E LA VALUTAZIONE DEI CAPI

2017

L’autorevole rivista The Leadership Quarterly, interamente dedicata ai temi della leadership, ha recentemente pubblicato un approfondito studio che fa il punto sulla letteratura esistente in materia di leadership dopo decenni di ricerche. Scopo di questo articolo è mettere a fuoco le implicazioni di questo studio per ricercatori, responsabili delle risorse umane e manager impegnati nella direzione di strutture organizzative aziendali. L’interrogativo al quale queste note cercano di rispondere è: quali sono i criteri di riferimento per un corretto programma di formazione e valutazione dei capi? Sulla base dell’analisi della letteratura sembrano emergere quattro dimensioni del comportamento l…

Settore SECS-P/10 - Organizzazione AziendaleTeorie della leadership - Implicazioni manageriali
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Rethinking the risk matrix

2011

So far risk has been mostly defined as the expected value of a loss, mathematically PL (being P the probability of an adverse event and L the loss incurred as a consequence of the adverse event). The so called risk matrix follows from such definition. This definition of risk is justified in a long term “managerial” perspective, in which it is conceivable to distribute the effects of an adverse event on a large number of subjects or a large number of recurrences. In other words, this definition is mostly justified on frequentist terms. Moreover, according to this definition, in two extreme situations (high-probability/low-consequence and low-probability/high-consequence), the estimated risk…

Settore SECS-S/02 - Statistica Per La Ricerca Sperimentale E TecnologicaRisk matrix Risk & sustainability Managerial perspective of risk Social perspective of risk
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Open-source software tools for measuring resources consumption and DASH metrics

2020

When designing and deploying multimedia systems, it is essential to accurately know about the necessary requirements and the Quality of Service (QoS) offered to the customers. This paper presents two open-source software tools that contribute to these key needs. The first tool is able to measure and register resources consumption metrics for any Windows program (i.e. process id), like the CPU, GPU and RAM usage. Unlike the Task Manager, which requires manual visual inspection for just a subset of these metrics, the developed tool runs on top of the Powershell to periodically measure these metrics, calculate statistics, and register them in log files. The second tool is able to measure QoS m…

Traffic analysisComputer sciencebusiness.industryQuality of service0211 other engineering and technologiesByte02 engineering and technologycomputer.software_genreSoftwareDash0202 electrical engineering electronic engineering information engineeringOperating system020201 artificial intelligence & image processingProcess identifierCentral processing unitTask managerbusinesscomputer021106 design practice & management
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Lietotāju pieteikumu pārvaldības sistēmu salīdzinājums

2019

Diplomdarba tēma “Lietotāju pieteikumu pārvaldības sistēmu”. Rīgas Domes Informācijas tehnoloģiju centrs 2018. gada 1. jūnijā aizvietoja tobrīd esošo lietotāju pieteikumu pārvaldības sistēmu Hewlett-Packard OpenView Service Desk ar jaunu sistēmu Microsoft System Center Service Manager. Vecā sistēma tika nomainīta dēļ daudzām sistēmas kļūdām, tomēr Palīdzības dienesta darbinieki sastopas ar dažādām problēmām arī jaunās sistēmas darbībā. Diplomdarba mērķis ir veikt abu sistēmu darbības un trūkumu novērtējumu un salīdzinājumu, un sniegt priekšlikumus jaunās sistēmas uzlabošanai, pamatojoties uz sistēmas analīzi un Palīdzības dienesta darbinieku aptaujas rezultātiem. Pētījuma periods – no 2018.…

VadībzinātnePalīdzības dienesta programmatūraRīgas Domes Informācijas tehnoloģiju centrsMicrosoft System Center Service ManagerHewlett-Packard OpenView Service Desk
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Development of Entrepreneurship Manager’s Professional Competence in Latvia

2013

Elektroniskā versija nesatur pielikumus

VadībzinātneProfesionālā kompetenceIzglītības produktsProfessional competenceKnowledge managementEntrepreneurship managerUzņēmējdarbības vadītājsVadība un administrēšana un nekustamo īpašumu pārvaldībaZināšanu vadīšana
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Internationalization of firms: revitalizing the board of directors after a cross-border acquisition

2017

Purpose This paper aims to show the importance of introducing an integration manager (i.e. an executive position used to channel the acquiring firm’s course of action and strengthen the success of a post-acquisition integration process) within the acquiring firm’s board of directors. Design/methodology/approach This is a theoretical paper that introduces the integration manager within the board of privately held firms going internationally via acquisitions and serving as an “out-insider” director able to balance the conflicting demands of the previously separated entities during their integration process. The authors present an explanatory case study that empirically contributes to the boa…

Value (ethics)Process (engineering)Strategy and Managementmedia_common.quotation_subjectAccountingIntegration managerShareholderOriginality0502 economics and businessBoard of directorInformation flow (information theory)Business and International Managementmedia_commonCorporate governancebusiness.industry05 social sciencesCorporate governance; Board of directors; Acquisitions; Integration manager050209 industrial relationsSettore SECS-P/08 - Economia e Gestione delle ImpreseInternationalizationBoard of directorsAcquisitionBalance (accounting)Board of directors; Acquisitions; Integration manager; Corporate governanceAcquisitionsPosition (finance)Business050203 business & management
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Factors that foster or prevent sense of belonging among social and health care managers.

2018

Purpose The purpose of this study is to identify factors that foster or prevent sense of belonging among frontline and middle managers in social and health-care services in Finland. Design/methodology/approach The data have been collected among social and health-care managers (n = 135; 64 per cent nursing managers) through two open-ended questions in a questionnaire concerning sense of community. The results of the open-ended questions have been analyzed using qualitative content analysis. Findings Among managers, six categories of factors that foster sense of belonging (open interaction, effective conversation culture, support and encouragement, common values, a shared vision of the work …

Value (ethics)terveyspalvelutKansanterveystiede ympäristö ja työterveys - Public health care science environmental and occupational healthsosiaalipalvelutmedia_common.quotation_subjectSense of community03 medical and health sciences0302 clinical medicineHealth Facility AdministratorsOriginalitySurveys and QuestionnairesHealth careTerveystiede - Health care scienceHumansConversationQuality (business)Interpersonal Relations030212 general & internal medicineNurse Administratorsfrontline managersFinlandmedia_common030504 nursingyhteisöllisyysbusiness.industryMiddle managementmiddle managersPublic relationsOrganizational CultureSelf ConceptsisällönanalyysiContent analysishealth and social servicessense of belonging0305 other medical sciencebusinessPsychologyjohtajatLeadership in health services (Bradford, England)
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