Search results for " quality management"
showing 10 items of 62 documents
TQM Application through Self-Assessment and Learning: Some Experiences from Two EQA Applicants
2006
[This abstract is based on the author's abstract.]The introduction of international quality awards has increased the importance of self-assessment in the implementation of total quality management initiatives. Models underlying these awards stress the p..
Design of a university course quality by Teaching Experiments and Student Feedback (TESF)
2009
Quality of the academic system must be constantly monitored, especially under conditions of growing competition and limited resources. Those who are interested in quality, doing research and teaching on it, should ensure quality of the processes for which they are responsible. Teaching is one of the primary services offered by a university. For it, all fundamental principles of Total Quality Management (TQM) must be valid. In this article the authors propose a methodology for designing the quality of a university course, considered as a basic service of a complex educational system. The methodology is based on the concurrent use of teaching experiments performed by a teacher, and the SERVQU…
Which Test Artifacts Testing Service Providers should Reuse and How? Experiences from a Case Study in the Chinese ICT Sourcing Market
2011
Software testing service providers are facing new requirements to shorten service times, lower costs, and increase service customization and quality. Reuse of test artifacts is a possible solution that can help providers to meet the requirements because reuse can improve software quality and productivity. However, the extant literature does not explain in depth which test artifacts should be reused and how. This paper focuses on ICT-enabled sourcing of software testing services in the Chinese market to identify the most important reusable test artifacts. There are two reasons for this research. First, most Chinese service providers are small or medium-sized and have to overcome obstacles su…
Global sensitivity analysis in integrated water quality modelling: an application to a real case study
2012
The increasing sensitivity towards water quality environmental issues led to the setting up of water quality integrated modelling approaches and the definition of water quality criteria that better represent the receiving water body quality status. More specifically, compared to the past, the tendency today is to design and manage the whole integrated urban drainage system, i.e. , wastewater treatment plant and receiving water body (RWB) considering each component not separately but jointly. Despite the advantages of a holistic approach for the assessment of the RWB quality state there are some limits that may prevent a straightforward application. Indeed, integrated models are generally ch…
Parameter uncertainty analysis of water quality model for small river
2009
TESF Methodology for Statistics Education Improvement
2010
The need for universities to achieve excellence in the services they provide has been the subject of research for several decades. The idea of involving students and recognizing the importance of their opinions has led to the creation of various models and tools. This paper focuses on teaching, a central service from which improvement actions of an academic institution should always begin. The article reviews and updates the previously developed Teaching Experiments and Student Feedback methodology. The methodology, which is primarily addressed to statistics teachers, allows practical aspects to be organized and decisions to be made based on data that has been collected from students and sc…
TQM and Teamwork Effectiveness: The Intermediate Role of Organizational Design
2008
A quantitative study conducted in an engineering firm developing advanced total quality management practices examines how design variables help improve team effectiveness. Results show that this management philosophy has created a set of values that ha..
Separate and combined sewer systems: a long-term modelling approach
2009
Sewer systems convey mostly dry weather flow, coming from domestic and industrial sanitary sewage as well as infiltration flow, and stormwater due to meteoric precipitations. Traditionally, in urban drainage two types of sewer systems are adopted: separate and combined sewers. The former convey dry and wet weather flow separately into two different networks, while the latter convey dry and wet weather flow together. Which is the best solution in terms of cost-benefit analysis still remains a controversial subject. The present study was aimed at comparing the pollution loads discharged to receiving bodies by Wastewater Treatment Plant (WWTP) and Combined Sewer Overflow (CSO) for different ki…
Sustainable Manufacturing as Mutual Competence Building
2015
In this chapter, Sustainable Manufacturing as MCB, Halvor Holtskog, Richard Ennals, and Hans Chr Garmann Johnsen argue how sustainable manufacturing can be seen as combining the traditional manufacturing management perspective with organisational development and participatory perspectives. The definition of Sustainable Business Systems is different from other uses of sustainability. The chapter tries to link arguments for business and for education. Arguably Working Life Research has an integrative role. One might ask: how can universities be seen as sustainable work systems, and how can they develop an account of empowerment?