Search results for " services"
showing 10 items of 1957 documents
Utilitarian Use of Social Media Services - A Study on Twitter
2018
This paper applies structuration theory (ST) and service dominant logic (SDL) as lenses to study different uses of information systems (IS). We argue that resources provided by IS may be combined and reproduced by appropriating them for different purposes than the design purposes of the IS. The study provides empirical data and analysis to showcase the use of resources for utilitarian purposes in the context of social media services (SMS). Through an analysis of sponsored tweets on Twitter, we show that users employ implicit and explicit resources for utilitarian outcomes. Our findings imply that users create their own service through appropriation of resources available in the social conte…
Modular Service Design of Information Technology-Enabled Services
2022
The literature has proposed ways to modularize information-technology-enabled services (ITeS) with limited success. We argue that applying design principles (DPs) can address this gap and revitalize the service modularization literature. With a qualitative research study, we develop exemplar DPs and a set of prioritized DPs for ITeS. We contribute to the literature by demonstrating how complex service systems, specifically ITeS, can be modularly designed. Our DPs show how different ITeS design elements or service attribute combinations impact the outcome-driven design of service experience. Based on the findings, we present a modular service design framework and a service design method tha…
Cognitive behavioural therapy interventions for insomnia among shift workers: RCT in an occupational health setting
2019
Abstract Introduction The aim of the study was to compare the effectiveness of cognitive behavioural therapy interventions for insomnia (CBT-I) to that of a sleep hygiene intervention in a randomized controlled design among shift workers. We also studied whether the features of shift work disorder (SWD) affected the results. Methods A total of 83 shift workers with insomnia disorder were partially randomized into a group-based CBT-I, self-help CBT-I, or sleep hygiene control intervention. The outcomes were assessed before and after the interventions and at 6-month follow-up using questionnaires, a sleep diary, and actigraphy. Results Perceived severity of insomnia, sleep-related dysfunction…
Audit Institutions in the European Union: Public Service Promotion, Environmental Engagement and COVID Crisis Communication through Social Media
2020
This article analyses Social Media (SM) use as a promotion tool for public institutions in the public audit sector. The authors propose a quantitative model to assess online engagement of 94 European audit institutions (national and regional) with their stakeholders, based on SM and web activity metrics of these institutions, with a focus on pressing matters such as environment, sustainability and the current COVID pandemic. The proposed model may be applied to assess organisations from any public or private sector. The research finds that SM presence helps audit institutions to promote their services more effectively by directing their stakeholders to extensive content on the audit institu…
Propagowanie idei zrównoważonego rozwoju w serwisach społecznościowych
2017
Problemy ekologiczne przekraczają granice polityczne, a wdrażanie zasad zrównoważonego rozwoju napotyka na bariery i jest kontestowane przez niektóre grupy społeczne. Dalsza realizacja w pełnym zakresie tej idei wymaga zatem głębokich przemian w społeczeństwie,poprzedzonych szerokimi konsultacjami społecznymi. W związku z tym tworzy się przestrzeń do edukacyjnych i promocyjnych działań na jej rzecz. Serwisy społecznościowe posiadają wielką i jeszcze nie w pełni docenianą siłę oddziaływania społecznego. Stosowane tam metody przekazu treści i sposoby argumentowania nie mieszczą się w klasycznych ramach. W prezentowanym artykule skupiono się na specyfice wykorzystania serwisów społecznościowyc…
Expanding Well-Being by Participating in Grassroots Innovations: Using the Capability Approach to Explore the Interest of Alternative Food Networks f…
2022
Abstract Grassroots social innovations are citizen-led initiatives that develop bottom-up solutions to societal challenges. Alternative food networks (AFNs) are innovations which propose alternative schemes for distribution and consumption of food—such as community-based agriculture or food cooperatives—which can improve the well-being of participants. Its potential for social work and social services has been recognised, but remains underexplored. This paper proposes a theoretical framework based on the capability approach in order to explore the impacts, drivers and factors at play in the expansion of well-being in participants in AFNs. This framework is applied to address seven cases of …
Social Work and Welfare System in Italy: changes, critical issues, resiliencies
2019
The emergence and growth of the professional figure of the social worker in Italy dates back to the 20th century, when the concept of social assistance witnessed a more concrete legislative application, through the affirmation of the Social State, the type of State that aims to guarantee not only equality and freedom to its citizens, but also, what is known as, “social well-being”: “the profession of social worker, being the progeny of industrial society, assumes the form of the functional specialization of modern social-welfare activity” (Gui 2004: 3). Since the early years of the last century, the social worker (or “social assistant” as it has been the term given in Italy to the social wo…
Genesis of professionalization of Polish social services
2018
The article continues the discussion about the identity and history of the Polish social services. In particular, it addresses the genesis and beginnings of the formation of the educational system of social workers. The memory about the beginnings is an indispensable element of thinking about the future in the present. Coming up with solutions for the future without respect for the achievements of the past creates a risk of committing errors of the past generations. It also entails the risk of neglecting the development of proven solutions which are well-grounded in Polish social, cultural and mental conditions. We should remember that history is the best teacher for contemporary activists …
Neighbourhoods and the formation of towns : the role of information externalities
1997
The objective of this paper is to explain the role of information and of the progress made in information treatment and its transmission in the way that urban space evolves, and particularly its center-periphery structure. Information plays a more and more important role in production and innovation processes. Despite the very rapid progress in long distance information exchange possibilities, men and economic activities still demand proximity, in the form of direct, face-to-face contact. Today, the need for information exchange is one of the main sources of production agglomeration. What kind of information does it concern ? What sort of economic activities require proximity and how is tha…
Town, industry and city
1995
Une première partie regroupera quelques réflexions conceptuelles et méthodologiques sur les économies d'agglomération et le phénomène d'agglomération. On y trouvera des précisions sur les sources, la nature et le classement des économies d'agglomération et des forces qui peuvent les contrarier, ainsi que sur la dynamique propre du phénomène d'agglomération. Dans une deuxième partie, nous examinerons plus précisément l'intérêt et les limites de l'assimilation entre l'agglomération de la production et la ville, en analysant comment la dimension productive est liée aux autres dimensions de la ville, notamment la dimension sociale. Nous chercherons en particulier quelles représentations de la v…