Search results for " value"
showing 10 items of 3662 documents
The value proposition of food delivery apps from the perspective of theory of consumption value
2021
Purpose The theory of consumption values (TCV) has successfully explained much consumer choice behavior, but few studies have investigated the values that drive food-delivery application (FDA) use. This study aims to bridge this gap by extending the TCV to the FDA context to examine food consumption-related values and interpreting and rechristening generic consumption values to adapt the TCV to the FDA context. Design/methodology/approach An explorative mixed-method research approach was taken to conduct focus group discussions with 20 target users to develop the questionnaire and then administer it for a cross-sectional survey (pen and pencil) to FDA users aged 22–65 years; 423 complete r…
Techno-economical inspection of high-speed Internet connection for trains
2008
Some attractive service scenarios for Railways' Intelligent Transport Systems (RITS) in three different user segments, that is, passengers, freight companies and train operator's in-house customers, are presented. The case study covers the analysis of customer needs and techno-economic evaluations. The analysis indicates that Flash-OFDM technology provides promising pre-stage solution for the train connections in Finland. Also, the WiMAX-based high-speed Internet access for passengers may be profitable in the most heavily operated railway leg in Finland. The sensitivity analysis shows that the most crucial parameters for the case are `User Share', `Average Revenue per User' and `WiMAX Cell …
Digital Business Value Creation with Robotic Process Automation (RPA) in Northern and Central Europe
2018
In the rapidly changing global economy, robotics process automation (rpa) became one of the most important and fastest growing concepts. Digital value co-creation within service businesses and networks, sets value for end customer experience within more efficient operations, focusing on core business development with the use of modern technology. This pilot study approaches the topic from the practical perspective, presenting the results of empirical work conducted with experts working at the Intelligent Automation unit at one of the leading Nordic providers of financial and accounting services. It is examining the RPA transformation from the perspective of its impact on resourcing, operati…
Process reference frameworks as institutional arrangements for digital service innovation
2020
Abstract Information systems (IS) service organizations are increasingly more concerned with their ability to co-create digital services with customers in service ecosystems. Practitioners and researchers, however, lack understanding of which organization mechanisms effectively contribute to IS organizations’ innovation practices. Grounded in service-dominant logic, we hypothesized that process reference frameworks (PRFs), such as the IT Infrastructure Library (ITIL), act as institutional arrangements through their norms, rules, and practices, enhancing IS organizations’ ability to innovate digital services. Data collected from 159 IS organizations confirmed our hypotheses, showing that eff…
Leveraging Collaborative Governance: How Co-production Contributes to Outcomes and Public Value in a Small Town
2020
Collaborative governance is increasingly considered an effective approach to improve outcomes and public value. This chapter focuses on co-production as an instrument to implement collaborative governance at local level. It is not uncommon that small towns develop co-production processes to deliver cultural and touristic services. Out of a literature review, the study develops a Dynamic Multidimensional Performance Management framework to explore the impact of co-production on community outcomes. To this end, this chapter discusses the case “Museo Civico di Castelbuono (MCC)”,which concerns the co-production process of the guided tour of the museum’s venue. The resulting model provides insi…
Unlocking behaviors of long-term service consumers : the role of action inertia
2017
Purpose The purpose of this paper is to examine the antecedents of word-of-mouth (WOM) in long-term service settings. Specifically, the authors examine the moderating role of action inertia in the relationships between satisfaction and repatronage intention, satisfaction and WOM, and repatronage intention and WOM. Design/methodology/approach The proposed model was empirically tested using survey data from 1,385 telecommunications service subscribers. The data were analyzed using partial least squares path modeling. Findings Results suggest that a positive link between repatronage intention and WOM, hereto a neglected relationship in the marketing literature, in contrast to previous literat…
Measuring Repurchase Intention on Fashion Online Shopping
2020
The internet has become one of many ways for consumers to shop. With the rapid development of internet connection, online shopping has become increasingly popular around the world. All forms of conveniences available through online businesses have lured consumers to switch from offline shopping to online slowly. This research emphasizes the influence of e-service convenience on customer satisfaction, perceived service value, and repurchase intention on fashion online shopping websites in Surabaya. The sample is taken from 115 Surabaya respondents. The sampling technique uses a non-random sampling technique. The analytical method used is the partial least square (PLS). The results show that …
A framework for IoT service experiment platforms in smart-city environments
2016
Cities provide an excellent platform for gathering and detection of massive amount of data from cities and citizens. Emergence of new digital technologies inspires not only city governments but also city residents, researchers, companies and other stakeholders in discovering and creating new innovative solutions to solve urban challenges and improve peoples´ everyday life. Developing novel Internet of Things (IoT) solutions for cities and citizens requires facilities where IoT applications and services can be tested and experimented. The challenge for many smart-city test and experimentation platforms (TEPs), like living labs, has been the lack of sustainable value creation model. This has …
Multi-professional work practices in the field of immigrant integration – examples of collaboration between the police and social work
2017
Development of the professional competences and work practices are required when promoting successful immigrant integration in a constantly diversifying society. One work method applied in this field is multi-professional collaboration. Cooperation between the authorities at the local level reduces the overlap between services and brings together expertise and resources, resulting in not only added value but also more proactive and less costly service. Thus, collaboration can involve actors from various sectors, like NGOs or ethnic minority communities. In this article examples of collaboration in two different multi-ethnic contexts are introduced: first, in school and second, in a suburb.…
The role of trust in cruise passenger behavioral intentions : The moderating effects of the cruise line brand
2014
Purpose– The purpose of this paper is to develop and test a framework to investigate the relationship between perceived value, satisfaction, trust and behavioral intentions and the moderator effect of the cruise line on cruise passengers’ perceptions.Design/methodology/approach– A structural model was developed. In order to verify the hypotheses, a total of 729 cruise passengers were sampled. The study of the data used structural equation models by means of a multi-group analysis.Findings– The results of this study suggest significant paths to increase behavioral intentions: perceived service quality? satisfaction? trust?. In addition, it has been proved that the cruise line moderates the r…