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RESEARCH PRODUCT

Leveraging Collaborative Governance: How Co-production Contributes to Outcomes and Public Value in a Small Town

Vincenzo Vignieri

subject

Service (business)Knowledge managementPerformance managementbusiness.industryProcess (engineering)Corporate governanceProduction (economics)Collaborative Governance Co-production of Public Service Performance Management Outcomes cultural serviceCollaborative governancePublic valueAction researchbusinessCollaborative Governance

description

Collaborative governance is increasingly considered an effective approach to improve outcomes and public value. This chapter focuses on co-production as an instrument to implement collaborative governance at local level. It is not uncommon that small towns develop co-production processes to deliver cultural and touristic services. Out of a literature review, the study develops a Dynamic Multidimensional Performance Management framework to explore the impact of co-production on community outcomes. To this end, this chapter discusses the case “Museo Civico di Castelbuono (MCC)”,which concerns the co-production process of the guided tour of the museum’s venue. The resulting model provides insights into how co-production improves management outcomes, organizational, and community-level performance, finding that the motivation of co-producers drives service capacity. Lastly, the analysis of performance drivers and associated measures offers several implications for policy design and implementation and suggests strategic levers to make collaborative governance work.

yearjournalcountryeditionlanguage
2020-01-01
https://doi.org/10.1007/978-3-030-42970-6_3