Search results for "Approach"

showing 10 items of 1654 documents

Scritti in onore di Pellegrino Capaldo

2014

La qualità dei servizi è stata riconosciuta come un rilevante aspetto caratterizzante la performance dell’azienda pubblica, analogamente alla capacità di operare secondo criteri di efficienza e nel rispetto dei vincoli di bilancio. Sebbene sia possibile riscontrare alcuni significativi casi di adozione di politiche di customer satisfaction nelle amministrazioni pubbliche italiane, a tutt’oggi il tema presenta significative criticità, specialmente in ordine agli aspetti metodologici e agli strumenti operativi che consentano di integrare dette politiche nel sistema di programmazione e controllo delle aziende che erogano tali servizi. Il presente lavoro adotta una diversa prospettiva di analis…

Settore SECS-P/07 - Economia AziendaleQuality in delivering public services has been recognised as a major issue challenging performance in the public sector as well as the ability to operate effectively and within budget constraints. Empirical findings shown by the literature demonstrate that concrete efforts have been produced towards the evaluation and improvement of satisfaction levels of citizens and other Public Administration’s ‘customers’. However still today this issue portrays many unresolved criticalities particularly concerning the methodological approaches and operative tools to adopt in order to integrate ‘customer satisfaction’ programs with the wider organisational control system in each public administration. This paper adopts a non-conventional view of the ‘customer satisfaction’ concept. This is currently meant as a matter of social reporting or even statistical analysis based on the users’ perceptions on the level of provided services by a given (front office) unit in the public sector. Here an inter-institutional perspective is adopted with a view to map the overall value chain leading to the final product delivered to citizens or the community. Inside this chain tracking the underlying administrative products delivered by back-office units to their ‘internal clients’ in the public administration is recommended as a fundamental step to understand how to improve performance in satisfying citizens’ needs. This should also require a proper link between the administrative units’ goals and performance measures to the desired efficiency and effectiveness of processes leading to the attainment of administrative products providing the basis of the final services delivered to the private sector. Based on first empirical findings from field analysis in the Italian context the paper aims to outline an approach which could assist both politicians and managers to better assess and improve performance according to a customer satisfaction perspective.
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IMPROVING THE COMPETITIVENESS OF ITALIAN PUBLIC UNIVERSITIES THROUGH INTERNATIONAL Ph.D. PROGRAMMES: A DYNAMIC PERFORMANCE MANAGEMENT APPROACH

Il presente lavoro ha un duplice obiettivo: illustrare l’importanza dei processi di internazionalizzazione come strumenti adottabili per sostenere e alimentare la performance dell’azienda ateneo al fine di accrescerne la competitività e, conseguentemente, applicare un sistema di performance management “dinamico” ad un caso di studio al fine di mostrarne la validità. Nel primo capitolo del presente lavoro vengono illustrate le caratteristiche salienti del Dottorato di Ricerca come settore all’interno dell’azienda pubblica “Ateneo”, evidenziandone le peculiarità specifiche, gli attori chiave, gli stakeholders, e il quadro normativo di riferimento. In particolare l’attenzione viene focalizzata…

Settore SECS-P/07 - Economia AziendaleUniversity Internationalization Ph.D. Doctoral Programmes System Dynamics Competitiveness Dynamic Performance Management ApproachUniversità Internazionalizzazione Dottorati Competitività Gestione Dinamica della Performance System Dynamics
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The Design and Execution of Performance Management Systems at State Level: a Comparative Analysis of Italy and Malaysia

2014

Performance management is maturing as an effective approach in public organizations around the world in improving public services. However, the existing models, based primarily on best practices of first-world nations, have limitations that must be addressed. One of which is the relative lack of attention to the context of performance management reform. This international comparative case study analyses the experience of Italy and Malaysia in the design and execution of performance management systems at the national level. It seeks to contribute to the comparative literature on performance management across national jurisdictions. Italy and Malaysia also offer a contrasting study given thei…

Settore SECS-P/07 - Economia Aziendaleperformance management national public-management reform case study analysis infrastructure leadership legislation institutions reform approach reform motivation public administration paradigm
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Integration of environmental tools to support agri-food chain strategical decisions: a techno-management approach

2010

Settore SECS-P/13 - Scienze MerceologicheEnvironmental tools support decision tools techno-managerial approach agro-food chain land-use
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GLM-based automatic picking of waveforms

2011

Settore SECS-S/01 - Statisticapicking glm approach waveforms
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A distributional approach for measuring wage discrimination and occupational discrimination separately

2011

Numerous statistical methodologies regarding the study of discrimination are based on the well-known Blinder-Oaxaca (1973) decomposition. This divides the wage differential between men and women into one part, which can be explained by differences in individual characteristics, and another part, which is interpreted as discrimination. This decomposition ignores any distributional issues in evaluating discrimination, thus permitting, undesirably, compensation between positively and negatively discriminated women. Jenkins (1994) has criticized this aspect, instead preferring a distributional approach. Del Ri­o et al. (2010), using a distributional approach, which hinges on the deprivational a…

Settore SECS-S/02 - Statistica Per La Ricerca Sperimentale E Tecnologicagender issuesegregationwage discrimination occupational discrimination segregationWage discrimination distributional approachwage discrimination
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A BoD Composite Indicator to Measure the Italian “Sole 24 Ore” Quality of Life

2023

The measure of Quality of Life (QoL) is still a topic widely discussed in literature. In Italy, the newspaper “Il Sole 24 Ore” publishes a famous ranking that highlights strong disparities among provinces. In this paper, “Il Sole 24 Ore” and BoD-DEA methods are compared in order to show how different types of normaliza- tion and aggregation significantly influence the results making these rankings very fragile and questionable.

Settore SECS-S/03 - Statistica EconomicaQuality of life Composite indicators BoD approach Non-compensatory aggregationSettore SECS-S/01 - Statistica
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A Proposal to estimate the roaming–dog Total in an urban area through a PPSWOR spatial sampling with sample size greater than two

2018

Settore SECS-S/05 - Statistica SocialeDogs roaming in urban areas constitute an issue for public order hygiene and health. Proper planning of actions for health and security control and allocation of financial funds require the knowledge of the roaming–dog–population size in a given urban area. Unfortunately a reliable statistical procedure aimed to measure such population is not available yet in literature. This paper presents a simple reproducible survey sampling procedure to estimate the number of roaming dogs in an urban area through the description of a real study carried out on a restricted area of the city of Palermo in southern Italy. A sample of areas is drawn by means of a drawn–by–drawn spatial sampling with probabilities proportional to size and without replacement (PPSWOR). As inclusion probabilities are not available in closed form they are estimated by Monte Carlo approach which is of simple implementation and permits design–based variance estimation even when first–order inclusion probabilities are unknown.
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Tourism Destination Image, Tourism Discourse and UNESCO sites: a contrastive analysis

2018

The purpose of this paper is to analyse tourism discourse - i.e. English as specialised and promotional discourse in the tourism field (Dann 1996, Gotti 2006, Maci, 2013) – as it is applied on websites promoting UNESCO sites in Sicily and in Malta. The consequent Tourism Destination Image (Crompton 1979; Echtner & Ritchie 1991) conveyed by the websites will also be investigated. A mixed methodological approach, both qualitative and quantitative, has been adopted. More specifically, the Corpus Linguistics approach has been privileged (Teubert 2005; Nigro 2006). The websites considered concern five UNESCO sites in Sicily and five UNESCO sites in Malta in a comparative study; both corpora of w…

Settore SECS-S/05 - Statistica SocialeUnesco sites Corpus Linguistics approachTourism Destination Image Malta Sicily
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A dynamic model to value the economic impact and the economic sustainability of tourism in a resort area

2007

The systemic approach in studying tourism is firmly accepted in literature because of the complexity of the topic both from the supply side (the heterogeneity of goods and services making the tourism product) and the demand side (not every operator in the tourism network chain has a direct contact with tourists). To face this complexity the Input-Output analysis, theorized by Wassily Leontief, is widely used in empirical studies of tourism. Yet, in spite of such a diffusion and importance in tourism literature, the Input-Output models have several limits. In order to overcome some of these limits, the static Input-Output analysis is translated into a dynamic one by making use of System Dyna…

Settore SECS-S/06 -Metodi Mat. dell'Economia e d. Scienze Attuariali e Finanz.Systemic approachtourismsystem dynamicsinput-output model
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