Search results for "Consumer"
showing 10 items of 880 documents
Rating healthcare services: consumer satisfaction vs. health system performance
2018
The complex healthcare services and the consumer’s lack of technical knowledge to assess them engender a debate over using consumer satisfaction ratings as a quality-of-care marker. This paper aims...
Food waste reduction and taking away leftovers: Interplay of food-ordering routine, planning routine, and motives
2021
The hospitality literature is quite deficient in insights on consumer behaviour towards food waste generation and its mitigation in out-of-home dining. The present study addresses this gap by undertaking a mixed-method study to examining a broad spectrum of diners’ behaviour, beginning from planning the meal and ending with bringing the leftovers home. To this end, it utilises the Stimulus-Organism-Response theory to conceptualise the association of planning routine, food-ordering routine, motives, attitude, and behaviour of taking away leftovers and throwing away leftovers. The results of analysis of the data collected from 276 diners in the United States confirm a positive association of …
Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use
2011
This paper analyses the role of satisfaction, trust, frequency of use and perceived risk as antecedents of consumer loyalty to banking websites. While the literature usually focuses on the direct effects of these variables, special attention is paid here to evaluate their moderating effects on the relationship between satisfaction and loyalty. The results from a sample of 254 Spanish users of Internet banking services show that while satisfaction correlates positively with loyalty, the effect is significantly less intense with high levels of perceived risk. The results are similar for trust, which correlates more positively with high levels of perceived risk, but also when Internet banking …
The influence of belonging to virtual brand communities on consumers' affective commitment, satisfaction and word‐of‐mouth advertising
2011
PurposeThis paper aims to explore some of the effects of belonging to a virtual brand community on consumer behaviour. It also proposes the concept of belonging as a three‐dimensional construct.Design/methodology/approachThe paper proposes that belonging to a virtual community has positive effects on consumer satisfaction, affective commitment and word‐of‐mouth behaviour. After validation of the measurement scales the hypotheses are contrasted through modelling.FindingsThe data show that belonging to a virtual community may enhance consumer satisfaction, affective commitment and word‐of‐mouth advertising towards the brand around which the community is developed. In addition, the paper intro…
The Dual Nature of Spreading Negative eWOM for Branded Offers: Emotional Reaction or Social Response? – A Structured Abstract
2017
The exchange of comments online about branded offers is defined in the literature as electronic word of mouth (eWOM). Most of the existing academic research on consumer behaviour focuses on positive emotions and behaviour about branded offers (Veloutsou and McAlonan 2012; Zarantonello et al. 2016). However, next to sharing positive comments, consumers are increasingly using online media to distribute unfavourable experiences and opinions about products and brands (Ullrich and Brunner 2015), and more research on the effects of the expression of negative comments online is needed. The negative electronic word of mouth (NeWOM) is defined in this study as negative statements made or distributed…
Influence of online shopping information dependency and innovativeness on internet shopping adoption
2008
PurposeThe paper's purpose is to analyse the influence of online shopping information dependency and innovativeness on the acceptance of internet shopping.Design/methodology/approachThe impact of online shopping information dependency, domain‐specific innovativeness and technology acceptance model (TAM) variables on future shopping intention has been tested through structural equation modelling techniques. The sample consisted of 465 Spanish consumers who had never purchased online.FindingsData analysis shows that consumer innovativeness and online shopping information dependency have a direct and positive influence on future online shopping intention and that the basic TAM hypotheses are f…
Emotions in segmentation
2004
Abstract This paper presents an empirical study into tourist segmentation based on consumption emotions evoked by the enjoyment of leisure and tourism services. The research was conducted with 400 tourists visiting attractions. Taking as a basis the bidimensional approach to emotions—pleasure and arousal dimensions—the results provide support for the suitability of emotions as a segmentation variable. Those experiencing greater pleasure and arousal showed an increased level of satisfaction as well as more favorable behavioral intentions, meaning loyalty and willingness to pay more. Among the recommendations directed towards service organizations is the incorporation of affective variables i…
The establishment of an organic farmers’ market as a training case study for Students of the Faculty of Agriculture in the University of Palermo
2010
The role of organic agriculture in the island of Sicily is well recognised by farmers, though the consumption of organic products still fails to largely develop in the local markets, due to several reasons, among which the small scale agricultural system and its structural poor organization plays a major role. The University of Palermo holds two major undergraduate and graduate courses on “Organic Agriculture” with a very good participation of Students. A student’s association was established with the aim of: a) encourage the consumption of organic products coming from local small scale farmers, and b) endorse the capacity of creating new job skillnes and opportunities for graduate students…
Processability and Properties of Re-Graded, Photo-Oxidized Post-Consumer Greenhouse Films
2005
The recycling of post‐consumer plastics leads, in general, to secondary materials having properties worse than those of the reclaimed material and certainly worse than those of the same virgin polymer. This is because of the degradation undergone by the objects during their use and because of the thermo‐mechanical degradation undergone during the reprocessing operations. The change of the molecular architecture is responsible for this worsening of properties. The use of stabilizing systems can slow the degradation during the melt processing but cannot give any improvement of the final properties of the material. In order to enhance the properties of the recycled plastics, some rebuilding of…
The role of the disposition of the recycled polymer on the properties of films for greenhouses coverage
2010
Multilayer films, by using postconsumer materials in the central layer, i.e., multilayer composition: virgin polyethylene/postconsumer polymer/virgin polyethylene, allows to get a film for greenhouses coverage with good mechanical properties and photo-oxidation resistance, similar to that of the films made from virgin material and certainly better than the photo-oxidation resistance of the film made melt blending the virgin polyethylene and the postconsumer polymer. Moreover, the disposition of the postconsumer polymer containing oxygenated groups only in the central layer determines a significant slowdown of the photo-oxidation process of the multilayer film although faster than of the pri…