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showing 10 items of 488 documents
Diffusion of Software Technology Innovations in the Global Context
2002
This study examines how software businesses are acquiring new software technology innovations (STIs) in rapidly changing globalized business environment characterized by rapidly shortening software technology life cycles, changing customer demands, and intense competition. It was executed through both theoretical and empirical investigations and analyses. It describes one case company as an example of the diffusion of STI and develops a framework for the diffusion of software technology innovation. The research findings are useful for both further research and industrial settings. peerReviewed
Why do software development projects fail? : emphasising the supplier's perspective and the project start-up
2011
La calidad percibida de los servicios deportivos: diferencias según instalación, género, edad y tipo de usuario en servicios náuticos. (The perceptio…
2008
En el ambito de la gestion deportiva, la calidad de losservicios deportivos y la satisfaccion de los usuarios es un area de gran desarrollo. Este trabajo pretende determinar el grado de calidad percibida en unos servicios deportivos de caracter publico como son unas escuelas de actividades nauticas. Para ello se analizaron 2375 usuarios de estas escuelas que contestaron un cuestionario sobre calidad de servicio percibida y satisfaccion con el servicio recibido. La escala de calidad percibida utilizada determino diez dimensiones de calidad: las clases, el tiempo libre, el entorno nautico, los horarios, la comida, el material nautico, la comida complementaria, la conserjeria, la limpieza y la…
Etyczny wymiar relacji w sektorze finansowym w świetle koncepcji personalistycznej
2018
Współcześnie zaznacza się potrzebę dogłębnej analizy problemów etycznych, które mają miejsce w świecie ekonomii i gospodarki. Rozdział porusza kwestie dotyczące relacji zachodzących między klientem, pracownikiem (sprzedawcą) a przedsiębiorcą na rynku finansowym. Punktem wyjścia dla analizy problemów etycznych jest personalistyczne rozumienie pracy oraz przedstawienie koncepcji dobra wspólnego wraz z podstawowymi założeniami personalizmu ekonomicznego. Zostały wskazane wybrane zagadnienia związane z konkretnymi relacjami w sektorze finansowym.
Timing the information system upgrade
2010
A system upgrade requires careful planning as its implications to organizational systems might be enormous. Although in IS literature the requirements and process of systems upgrade have been discussed, the timing when to upgrade and what factors guide it has been of lesser interest. Consequently, in this paper we focus on information systems upgrading and its timing from the perspective of the user organization. Upgrading is enabled by the availability of a new software version. When to upgrade, meanwhile, is determined by the business interests of the customer organization, business calendar, development projects, and the vendor. These factors were identified by interviewing 14 IT manager…
Customer Feedback System : Evolution Towards Semantically-enchanced Systems
2015
The digital economy requires services be created in nearly real time – while continuously listening to the customer. Managing and analysing the data collected about products and customers become very critical. Successful companies must collect data regarding customer behaviour in a sensible manner, understand their customers and engage in constant interaction with them. Nowadays, having a huge data storage capacity, everyone collects data and hopes that it will be useful someday. But, it is frustrating when you do not know whether something useful will come out of it. It is not a problem to collect data, but it is very difficult to analyse it. To utilize the data they collect and analyse cu…
Customer Perception Driven Product Evolution - Facilitation of Structured Feedback Collection
2016
Competitive environment not only requires effective advertising strategies from the product producers and service providers, but also to do comprehensive and sufficient analysis of their customers to understand their needs and expectations. Successfully involving customers into a product/service co-creation process, companies more likely increase their future revenue. Customer feedback analysis is widely applied in marketing and product development. Among other challenges (e.g. customer engagement, feedback collection, etc.) automation of customer feedback analysis becomes very demanding task and requires advance intelligent tools to understand customers’ product perception and preferences.…
Wychowanie seksualne młodzieży w świetle XIX-wiecznych poradników parenetycznych
2015
Tavaton vai tavallinen? : tapakasvatus pedagogisen draaman keinoin
1997
Identifying Critical Determinants of ‘Digital Customer Services’ Usage – An Exploratory Study
2019
Digital technology has reinvented retail business as well as commerce. This study aims to examine consumers’ perception and usage of digital customer services (DCS) and investigate three significant post-adoption and marketing consequences: simplicity, awareness, and usefulness. Using a purposeful sampling technique, 10 semi-structured, in-depth interviews were conducted with banking customers in Finland in January 2019. The research findings suggest that simplicity regarding DCS occupies a key position in their prolonged use, while awareness and usability are also important. This study offers some valuable theoretical and managerial implications and suggests an agenda for future research. …