Search results for "Customers"

showing 10 items of 16 documents

Digitālā mārketinga priekšrocības Uzbekistānas tūrisma veicināšanai

2020

Šis pētījums ir vērsts uz digitālā mārketinga ietekmi uz Uzbekistānas tūrisma veicināšanu. Šajā pētījumā digitālā mārketinga teorijas īsi apsprieda, piemēram, digitālā mārketinga nozīmi, lomu un priekšrocības tūrisma veicināšanā, un pēc tam autore analizēja digitālā mārketinga rīku izmantošanu Uzbekistānā. Pēc analīzes autors pamanīja, ka tiek veiktas vājas mārketinga aktivitātes. Autors izmantoja primāro metodi un izveidoja tiešsaistes anketu, kur autors ieguva datu analīzi. Tad autors sagatavoja secinājumus un noderīgus ieteikumus, lai visā pasaulē veicinātu Uzbekistānas tūrismu. Turklāt autors atbild uz pētījuma jautājumiem un parāda, kā Uzbekistānas tūrisms var būt konkurētspējīgāks, iz…

VadībzinātneDigital marketingCustomersUzbekistanSocial MediaTourism
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Employee Satisfaction Measurement – Part of Internal Marketing

2012

Since 1980 service companies have realized that standards and technology are essential for the successful implementing of the adopted strategy, but not enough. Without employees with the proper attitude, knowledge and skills, strategy can not generate the desired results. Great service companies highlight that employees (front-line employees) are responsible for the implementation of the service strategy, their satisfaction and loyalty having a direct and strong influence on the satisfaction and loyalty of the customers. In this context, this paper aims to highlight the importance of employees in delivering reliable services, as well as how to measure employee satisfaction levels. Regarding…

ComputingMilieux_THECOMPUTINGPROFESSIONjel:M31jel:M50jel:G21employee satisfaction; internal marketing; customer orientation; employee loyalty; internal customers.REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT
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Integrazione di celle fotovoltaiche ibride nel vetromattone

2012

L’invenzione riguarda l’integrazione del vetromattone con celle solari ibride (organiche/inorganiche), conosciute come Dye-sensitized Solar Cell (DSC). La combinazione del vetromattone con le DSC consente di migliorare le prestazioni del prodotto originario rendendolo in grado di produrre energia pulita. Le caratteristiche di trasparenza e isolamento termo-acustico del prodotto possono essere regolate agendo sulla configurazione delle DSC. Il prodotto può essere assemblato a formare pannelli fotovoltaici per la realizzazione di facciate traslucide energeticamente “attive” in varie condizioni luminose (condizioni di luce diffusa o artificiale) e indipendentemente dall’angolo di radiazione so…

The integration of Dye-sensitized Solar Cell (DSC) with the glassblock is disclosed. The combination of the two technological elements the glassblock and the DSC module enhance their own peculiarities. The final complete product is ready-made for installation owns the qualities of the glassblock and produces sustainable energy at the same time. The transparency and the thermo-acoustic insulation may be modulated according to the specific requirements of each case of installation. The product may be used for example to create PV panels for glazed and translucent façades that are able to perform efficiently in all light conditions (even in diffuse light also converting internal artificial light) that are not dependant on the angle of the solar radiation and do not suffer from the high operative temperatures of functioning due to the peculiarities of the DSCs. DSCs are made of economic and biocompatible materials and are produced with low-cost and highly productive printing methods on rigid or flexible substrates. With the integration of DSC modules with the glassblock PV panels coincide with the envelope itself so that they do not need any further structures to be installed on and allow the possibility of subtract from the price of the panel the price of the substituted building element allowing further economies. DSCs can be printed in different colours and with various patterns offering to designers and customers the possibility of intervening on the glassblock aesthetical aspect also taking advantage of the peculiar modularity of the glassblock for larger compositions of drawings on the building’s façade. Seven Hypotheses of integration are discussed in order to obtain DSC-integrated glassblock ready for the construction of a precast and dry-assembled PV panel which can use the horizontal and vertical cavities between the glassblocks to house plastic profiles where the electric interconnections and the steel bars -useful for improve the mechanical resistance of the panel- are integrated.Settore ICAR/10 - Architettura Tecnica
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Consumer Demand for Environmental, Social, and Ethical Information in Fishery and Aquaculture Product Labels

2022

[EN] Customers' attention to sustainability labels in fishery and aquaculture products (FAPs) has been increasing in the last decades, and the industry has adapted to this growing interest by adopting fish ecolabels. However, there is a growing interest to widen the sustainability concept to include the social and ethical information of the fishery and aquaculture industry and to go further from the voluntary approach on the labeling of these aspects in FAPs. For this reason, using data from 2021 Eurobarometer and using machine learning techniques, we disentangle the characteristics of the FAP buyers that consider the importance of environmental impact, ethical, and social information appea…

Seafood customersmandatory labelECONOMIA APLICADAseafood customerGlobal and Planetary Change09.- Desarrollar infraestructuras resilientes promover la industrialización inclusiva y sostenible y fomentar la innovaciónOcean EngineeringAquatic ScienceOceanography15.- Proteger restaurar y promover la utilización sostenible de los ecosistemas terrestres gestionar de manera sostenible los bosques combatir la desertificación y detener y revertir la degradación de la tierra y frenar la pérdida de diversidad biológica14.- Conservar y utilizar de forma sostenible los océanos mares y recursos marinos para lograr el desarrollo sostenible12.- Garantizar las pautas de consumo y de producción sosteniblesMandatory labelsecolabelSettore AGR/01 - Economia Ed Estimo RuraleORGANIZACION DE EMPRESASlabels informationEcolabelsFishery and aquaculture productsEuropean marketfishery and aquaculture productWater Science and TechnologyFrontiers in Marine Science
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The Value of Trust for Travel Agencies in Achieving Customers' Attitudinal Loyalty

2015

The emergence of e-commerce in the tourism sector has triggered profound changes in the sector's structure. Travel agencies, as the final link in the distribution chain, have been most affected. The globalization of tourism service distributors via the internet has caused competition to intensify and has had strong repercussions. Nevertheless, many travel agencies that also offer online services remain competitive and maintain a loyal customer base. Drawing on data from customers used to purchasing tourism services over the internet, this study analyzed changes in these customers' perceptions of the value offered by traditional travel agencies. Considering the loyalty of clients as a key el…

MarketingService (business)Internetbusiness.industrymedia_common.quotation_subjectTravel agenciesAdvertisingPurchasingLoyalty business modelGlobalizationLoyaltyTourism servicesCustomer baseLoyaltyORGANIZACION DE EMPRESASCustomersThe InternetBusinessMarketingTourismmedia_common
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STUDY REGARDING OCCUPATIONAL STRESS MANAGEMENT IN THE LOCAL PUBLIC ADMINISTRATION WITH THE PURPOSE OF IMPROVING THE QUALITY OF THE SERVICES RENDERED

2013

The paper aims at highlighting the implications of a certain psycho-social factor in a chosen unit - local public administration.The case study for the analyzed public institution has been elaborated based on different problems which come up during working hours and after several discussions with public employees from within several of the institution's structures.In the current context, one places emphasis more and more on the study of occupational stress, so that we have considered opportune the elaboration of an adequate study with distinctiveness on the local administration type of organization, with emphasis on improving the services rendered with the purpose of increasing citizen sati…

public administration stress quality management customersRevista Economica
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Sosiaalipalveluiden työntekijöiden ja vammaisten asiakkaiden vuorovaikutuksen diskurssit asiakkaiden blogikeskusteluissa

2018

Tämän tutkimuksen tavoitteena oli tunnistaa vammaisten ihmisten käyttämien sosiaalipalveluiden asiakasvuorovaikutukseen liittyviä diskursseja, jotka ilmenevät asiakkaiden keskusteluissa sosiaalisessa mediassa. Keskusteluista analysoitiin, kuinka sosiaalipalveluiden asiakkaat representoivat asiakkaan ja sosiaalipalveluiden työntekijän ja kuinka keskusteluissa representoidaan asiakas-työntekijävuorovaikutusta. Blogikirjoituksia analysoitiin käyttämällä diskurssianalyysia. Aineistosta rakentui kolme erilaista diskurssia, jotka tunnistettiin analysoimalla representoituja identiteettejä ja erilaisten vuorovaikutustilanteiden ja -suhteiden kuvauksia; 1) kansalaisdiskurssiksi, 2) sortamisdiskurssi…

employeesasiakkaatvuorovaikutussocial servicessosiaalipalvelutsocial mediavammaisettyöntekijätsosiaalinen mediainteractiondisabled peoplecustomers
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Le informazioni sulla banca

2017

Lo scritto indaga sulla possibile individuazione nell'ordinamento bancario di norme volte a sancire l'obbligo di fornire ai clienti dei servizi bancari informazioni relative alla banca. Ipotizza poi rimedi a presidio di tale obbligo. The paper investigates the possible identification in the banking system of rules aimed at establishing the obligation to provide banking customers with information relating to the bank. Finally, tha Author examines possible remedies for cases of violation of this obligation.

Bank - Bank services - Bank customers - Information obligationsBanca - Servizi bancari - Clientela - Obblighi di informazioneSettore IUS/04 - Diritto Commerciale
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Scritti in onore di Pellegrino Capaldo

2014

La qualità dei servizi è stata riconosciuta come un rilevante aspetto caratterizzante la performance dell’azienda pubblica, analogamente alla capacità di operare secondo criteri di efficienza e nel rispetto dei vincoli di bilancio. Sebbene sia possibile riscontrare alcuni significativi casi di adozione di politiche di customer satisfaction nelle amministrazioni pubbliche italiane, a tutt’oggi il tema presenta significative criticità, specialmente in ordine agli aspetti metodologici e agli strumenti operativi che consentano di integrare dette politiche nel sistema di programmazione e controllo delle aziende che erogano tali servizi. Il presente lavoro adotta una diversa prospettiva di analis…

Settore SECS-P/07 - Economia AziendaleQuality in delivering public services has been recognised as a major issue challenging performance in the public sector as well as the ability to operate effectively and within budget constraints. Empirical findings shown by the literature demonstrate that concrete efforts have been produced towards the evaluation and improvement of satisfaction levels of citizens and other Public Administration’s ‘customers’. However still today this issue portrays many unresolved criticalities particularly concerning the methodological approaches and operative tools to adopt in order to integrate ‘customer satisfaction’ programs with the wider organisational control system in each public administration. This paper adopts a non-conventional view of the ‘customer satisfaction’ concept. This is currently meant as a matter of social reporting or even statistical analysis based on the users’ perceptions on the level of provided services by a given (front office) unit in the public sector. Here an inter-institutional perspective is adopted with a view to map the overall value chain leading to the final product delivered to citizens or the community. Inside this chain tracking the underlying administrative products delivered by back-office units to their ‘internal clients’ in the public administration is recommended as a fundamental step to understand how to improve performance in satisfying citizens’ needs. This should also require a proper link between the administrative units’ goals and performance measures to the desired efficiency and effectiveness of processes leading to the attainment of administrative products providing the basis of the final services delivered to the private sector. Based on first empirical findings from field analysis in the Italian context the paper aims to outline an approach which could assist both politicians and managers to better assess and improve performance according to a customer satisfaction perspective.
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"McDonald's" lietotnes uzlabošanas iespējas

2021

Bakalaura darba tēma ir “McDonald’s” lietotnes uzlabošanas iespējas”. Bakalaura darba mērķis ir izpētīt esošo “McDonald’s” mobilo lietotni, izstrādāt priekšlikumus kā uzlabot lietotni, lai vairāk pievērst uzmanību lietotnei un vēl vairāk palielināt klientu skaitu. Darbs sastāv no četrām nodaļām. Pirmajā nodaļa tiek analizēta SIA “Premier Restaurants Latvia”, uzņēmuma biznesa procesi un lietotnes ietekme uz tiem. Otrajā nodaļā tiek raksturota esošā mobilā lietotne un analizēti lietotnes statistiskie dati. Trešajā nodaļā tiek analizēta cilvēku aptauja par “McDonald’s” lietotnes uzlabošanas iespējam. Ceturtajā nodaļā tiek izvirzīti priekšlikumi “McDonald’s” mobilās lietotnes uzlabošanā. Bakala…

Vadībzinātne“McDonald’s”klienti customersuzlabošanas iespējas application improvementslietotāji usersmobilā lietotne mobile application
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