Search results for "ENTERPRISE"

Customer Relationships Management in Organizations

2013

Abstract In recent years, the market for on-demand CRM applications suffered especially in the segment of small and medium companies because of the concerns about the cost and the complexity of on request implementations. CRM on demand is a good choice for companies that want to implement standard processes that can use data structures “out of box” with little or not at all internal IT support and does not require complex or real-time integration with back office systems. However, on-demand CRM software is not always as simple as vendors want us to believe. Customizing can be problematic and interface tools of CRM vendors can not provide desired levels of integration. Implementing a hosted …

Social Entrepreneurship in Tanzania: Assessment of Enabling Environment

2009

The main purpose of the study was to assess the supporting environment for social entrepreneurship in Tanzania. Specifically, the study aimed at evaluating the current key stakeholders’ conceptualisation and recognition of Social Entrepreneurship concept and whether in Tanzania there is a supportive environment for Social Entrepreneurship. This was an exploratory study and was conducted qualitatively. The approach used was a combination of secondary data and in-depth interviews with policy makers and policy advisers. Findings revealed that most stakeholders are not aware of the concept of Social Entrepreneurship. The objectives of their organizations showed that they had some elements of So…

Successful SME web design through consumer focus groups

2011

Purpose – The purpose of this research is to pursue two major objectives. First, to identify the key design variables for building successful transactional SME (Small Medium Enterprises) websites. Second, the transactional relevance of each key design variable is tested in order to establish priorities.Design/methodology/approach – The present paper is developed through seven consumer focus groups. Two approaches were used: an ethnographic summary of each focus group (qualitative approach) and a systematic coding procedure (quantitative approach).Findings – The findings indicate that a transactional website should have three main strong points: it must be secure; price information should be…

Work Integration in Social Enterprises: Employment for the Sake of Learning

2008

Agility and system documentation in large-scale enterprise system projects: a knowledge management perspective

2021

Abstract The growth of the agile approach usage comes with a deemphasis on formal documentation (explicit knowledge) and an increased reliance on personal interactions (tacit knowledge) for knowledge transfer. However, the sharing of tacit knowledge poses challenges. The agile approach is prone to knowledge hoarding, as well as knowledge loss from employee turnover and reassignment during periods of significant organizational changes. This study proposes a model that frames documentation and personal interactions as co-agents of system knowledge transfer. We report the preliminary confirmation of crucial antecedents along the dimensions of codification and personalization strategies to supp…

ERP Systems in SMEs: An Extended Literature Review

2012

This review summarizes research on enterprise resource planning (ERP) systems within the domain of small and medium-size enterprises (SMEs). Due to the close-to-saturation of ERP adoptions in large ...

ERP Systems in Multinational Enterprises: A literature Review of Post-implementation Challenges

2018

Abstract This paper reports on a literature review focusing on challenges during post-implementation of enterprise resource planning (ERP) systems in a multinational context. Through an extensive literature search across multiple databases, we identified 20 articles which address issues in this context. Global demands prove to be a key challenge and source of conflict between parent and subsidiary companies: frequently, parent companies seek control through standardized solutions, while local subsidiaries aim to sustain local processes and routines. The primary focus is to shed light on these contradictive objectives unfolding in this context and identify research areas that need more atten…

ERP System Implementation in Make-to-Order SMEs: An Exploratory Case Study

2011

The purpose of this paper is to investigate the issue of Enterprise Resource Planning (ERP) system implementation in the context of Make-To-Order (MTO) Small and Medium-size Enterprises (SMEs). No prior study has investigated the whole ERP implementation process in MTO SMEs. Because of the special requirements of both the SME and the MTO context, ERP implementations under these conditions are challenging. We investigate how these organizational characteristics influence the implementation of an ERP system. This study is part of a larger research project to investigate ERP implementation issue in SMEs. We present the empirical findings from an exploratory case study of an ERP implementation …

Managing information security in a business network of machinery maintenance services business – Enterprise architecture as a coordination tool

2007

Today, technologies enable easy access to information across organizational boundaries, also to systems of partners in business networks. This raises, however, several complex research questions on privacy, information security and trust. The study reported here provides motivation and a roadmap for approaching integrated security management solutions in a business network of partners with heterogeneous information and communication technologies (ICT): Systems, platforms, infrastructures as well as security policies. Enterprise architecture (EA) is proposed as a means for comprehensive and coordinated planning and management of corporate ICT and the security infrastructure. The EA approach …

Do top- and mid-level managers view Enterprise Resource Planning (ERP) systems success measures differently?

2006

We investigated ERP systems success measurement from the perspectives of top- and mid-level managers. Using surveys in two small Northern European countries, we aimed to determine whether differences exist between the two groups. Our results showed that there are no significant statistical differences between the two groups. The implications of the findings for both practice and research are outlined.