Search results for "GAGE"
showing 10 items of 845 documents
Engaged or Not? A Comparative Study on Factors Inducing Work Engagement in Call Center and Service Sector Work.
2013
The aim of this study was to compare the possibilities of experiencing positive well-being in call centers and other service sector work. The article focuses on the prevalence of working conditions (job demands, autonomy, and social support) in call centers and at other service sector workplaces and how these factors are related to work engagement. In addition, we examine whether the relationships are divergent in call centers in comparison to other service sector work. Analysis is based on the data provided by the “Quality of Life in Changing Europe” project. The survey data were collected from service sector organizations (retail, banking, and insurance) and a telecom organization’s call …
Developing mindful organizing in teams: a participation climate is not enough, teams need to feel safe to challenge their leaders
2020
ABSTRACT Mindful organizing (also known as collective mindfulness) is a collective capability that allows teams to anticipate and swiftly recover from unexpected events. This collective capability is especially relevant in high-risk environments where reliability in performance is of utmost importance. In this paper, we build on current mindful organizing theory by showing how two front-line communication and participatory conditions (perceived safety for upward dissent and climate for employee engagement) interact to predict mindful organizing. We shed light on the controversy around mindful organizing’s effect on team’s subjective experience at work by showing that it leads to…
Stability and change model of job resources and work engagement: A seven-year three-wave follow-up study
2015
Using the stability and change model, conservation of resources theory and the job demands-resources model, this study aimed to determine: (1) the extent to which work engagement and job resources can be explained by a component reflecting stability and a component reflecting change in these constructs, and (2) the strength and direction of the relationship between work engagement and job resources when their stable components are controlled for. The study was carried out among 1,964 Finnish dentists over a seven-year time period (2003–2010), using a three-wave dataset. Some of the dentists had changed jobs during the follow-up, and therefore the research questions were validated among grou…
Work engagement-team performance relationship : shared job crafting as a moderator
2016
The aims of this study were twofold: first, to investigate whether both individual and team work engagement are associated with team members' perceived team performance, and, second, to explore whether shared job crafting within teams moderates the relationship between work engagement and team members' perceived team performance. Data were collected from 1,074 Finnish educational sector employees working in 102 teams. Multilevel analysis revealed that both individual and team work engagement were associated with high levels of perceived team performance. The association between work engagement (both individual and team) and perceived team performance, however, varied across teams. The varia…
Organizational culture and performance: Moderated mediation role of engagement and supervisor humor
2019
Although all public and private organizations, business owners and leaders around the globe constantly try to improve their organization’s performance, still many organizations and industries face a decline in their performance. Achieving target performance is not an easy task and organizations still struggle with this goal, as there are many factors involved. Human capital is one of the most important factors in the productivity of organizations. Employee performance is essentially the financial or nonfinancial outcome of employees, and it is directly associated with the performance and achievements of an organization. These are the people who spin the wheels of industries. But what makes …
Employee Sensemaking on the Importance of Sustainability Reporting in Sustainability Identity Change
2017
This study examines employee sensemaking processes in order to understand the role of sustainability reporting in organizational identity change. Through an analysis of 52 interviews with employees in two Finnish companies, we develop sensemaking frames for understanding the role of sustainability reporting in organizational identity change. The three sensemaking frames are individualistic, relational and decoupled. Each of these sensemaking frames differs in stakeholder orientation. They indicate that sensemaking influences the interpretation of how important sustainability reporting is for organizational identity change towards sustainability. The study shows how the individualistic and r…
Ecosystem services mapping and assessment for policy- and decision-making : Lessons learned from a comparative analysis of European case studies
2020
This paper analyses and compares a set of case studies on ecosystem services (ES) mapping and assessment with the purpose of formulating lessons learned and recommendations. Fourteen case studies were selected during the EU Horizon 2020 “Coordination and Support Action” ESMERALDA to represent different policy- and decision-making processes throughout the European Union, across a wide range of themes, biomes and scales. The analysis is based on a framework that addresses the key steps of an ES mapping and assessment process, namely policy questions, stakeholder identification and involvement, application of mapping and assessment methods, dissemination and communication and implementation. T…
Making and breaking relationships on social media: the impacts of brand and influencer betrayals
2021
This study considers how the relationships between social media influencers, brands and individuals are intertwined on social media and analyses the spill-over effects of feelings of betrayal. An experimental design with two transgression scenarios (influencer vs. brand) was created, and 250 individuals were recruited to participate in the study. The results show that a perceived betrayal by a brand can negatively affect the perceived coolness of the social media influencer that has endorsed the brand, as well as the parasocial relationships that followers have with the influencer. Accordingly, a perceived betrayal by a social media influencer can negatively affect attitudes, trust and purc…
Psychosocial Safety Climate and PSC Ideal; Direct and Interaction Effects on JD-R for Mental Health, Job Satisfaction and Work Engagement (Iran)
2019
In this chapter the PSC model is investigated from composition and dispersion perspectives. PSC refers to the shared perception of managerial activities to support employees’ psychological health and safety. Theoretically, PSC extends the Job Demand-Resources (JD-R) theory. Consistent with composition and dispersion theories, both PSC compositions (average levels) and PSC dispersion (standard deviation (SD)) are investigated. PSC Ideal \( \left( {\frac{PSC\;Level}{PSC\, SD}} \right) \) is a new concept being introduced for the first time here, and includes both mean and dispersion roles. We expected that PSC at the team level determined job design (JD-Rs; psychological and emotional demands…
Citizens’ Participation : Palermo, an Italian Case Study of Civic Engagement
2019
Since the 1990s, much of the international literature on participation has been focused on the disaffection of citizens to- ward politics (Rosanvallon, 2008, 2011); the connection be- tween representative democracy and deliberative democracy (Macaluso, 2007); the presence of citizens in policy making and the new forms of participation. However, in the last few years, the civic engagement experiences have been numerous in the whole world. We can distinguish between top–down and bottom–up forms of governance promoted by citizens.In this paper we discuss some forms of bottom–up participation of citizens.