Search results for "Hospital"
showing 10 items of 2264 documents
Conceptualizing and measuring loyalty: Towards a conceptual model of tourist loyalty antecedents
2011
Research on loyalty in tourism is becoming an area particularly relevant in the design of strategies for tourism companies oriented towards creating and continuing customer relationships. In this context, the present paper aims at studying loyalty formation in its two approaches (attitudinal and behavioral) from a dual purpose. First, we conduct a literature review on loyalty conceptualization in the context of tourism and focus on the main background — satisfaction, service quality, value and customer commitment — and moderator variables — consumer variety seeking and demographic characteristics. Then a model about direct and indirect relationships between these variables is presented. Ne…
Customer Satisfaction and Quality Services in the Hotel Industry: A Strategic Approach
2018
In the hotel and hospitality industry, managers need to see quality as their main competitive advantage and need the acknowledge the ways in which quality can be used to drive competitiveness. As one of the most important aspects of hotel management and customer relationship management, the quality of all touristic services influenced by the intensifying competition, determine suppliers to take into account more the needs and requirements of customers in order to have a successful strategy. In the digital world where consumers are well-informed, the choice to purchase best quality services is the ultimate choice given the opportunity to compare other services with other companies. Both mana…
Value dimensions in consumers’ experience: Combining the intra- and inter-variable approaches in the hospitality sector
2015
Within the deep and extensive research on value, two main areas of discussion emerge: multidimensionality (intra-variable approach) and interrelationships with other constructs (inter-variable approach). Independently, the two areas have produced relevant knowledge; however, when studying them jointly, the results are inconsistent. The paper aims first to build four self-oriented value scales for a hospitality experience (efficiency, quality, play, and aesthetics), and second to test them in a SEM model with overall perceived value, customer satisfaction, and customer loyalty, upon a sample of 585 hotel consumers in Sardinia (Italy). The results show both unexpected (for the intra-variable …
Exploring the links between destination attributes, quality of service experience and loyalty in emerging Mediterranean destinations
2020
Abstract Since the publication of the “Experience Economy” work by Pine and Gilmore in 1999, understanding the increasing complexity of the customer experience within the customer journey in the tourism industry is a priority for researchers and destination management organizations. This study contributes to the extension of the Experience Economy in tourism research by examining the links between tourists' assessment of destination attributes, their perceived quality of the service experience and loyalty, in seven emerging Mediterranean destinations. To date, little research has explored the aforementioned aspects, even though the Mediterranean region is the leading tourism destination in …
QUALITY MARKET ORIENTATION
2005
This paper analyzes the effects of market orientation from two perspectives. First, its direct influences on tourist agencies' perceived performance, and its indirect ones on per- formance through the perceived value of market information. Second, direct effects on the perceived service quality offered by the firm and indirect influences derived from the utiliza- tion of quality measurement systems are analyzed. Hypothesized relationships are tested in an empirical study of tourist managers. Research findings confirm the proposed relationships, except the influence of using quality measurement systems on service. A positive direct influ- ence between perceived service quality and performanc…
The use of low molecular weight heparin in a Sicilian teaching hospital
2013
LMWH are replacing unfractionated heparin (UFH) for therapeutic anticoagulation owing to their more predictable pharmacokinetics and ease of use. Especially in Sicily, their prescription volume is steadily increasing in general practice, but little is known about their use in the hospital setting. We investigated LMWH use at the Policlinico Universitario P. Giaccone of Palermo by examining the records of drug dispensation to the wards in the years 2010-2012. From 2010 to 2012 the use of LMWH at Policlinico of Palermo remained stable with a mean of 71 DDD/100 bed days (range 69-73) of drugs dispensed. Enoxaparin, nadroparin and reviparin were the most prescribed molecules, accounting each on…
Health Care Waste production: measures and estimates in Joint Hospitals “Civico e Benfratelli, Ascoli e Di Cristina”, Palermo, Italy.
2008
A monitoring work was carried out in October 2006 in one large health care facility located in Palermo. The monitoring consisted in weighing infectious waste containers filled in some Departments purposely chosen. As a second stage of the work a comparison was attempted between the results obtained from the waste production monitoring and the archive data recorded in the same time. A restricted list of purchased products out of the general one was extracted. Such list allows one to calculate approximately the mass of medical devices purchased and their composition. To these materials a reasonable change in humidity after use was attributed. It was possible in this deductive way to draw a pr…
Nuove qualità degli spazi ospedalieri
2008
The social transformations and the technological progress in sanitary field have considerably modified the hospital conception. The hospital becomes space in which the individual is revalued and placed at the centre of the design process. From a neutral envelope, aseptic and marginalizing, the hospital space therefore becomes relationship and meeting space. Factors not easily valuable contribute to defining the quality of the space in terms of humanization. An essential role assumes the hospital environment, which should not only be complied with the treatment, but must directly involve the patient, integrating him into the hospital life. The attention towards the "affective" charge of user…
La fabbrica del complesso ecclesiastico degli Olivetani
2019
Memorabile è la storia di questo monastero e della sua chiesa sia per i molti avvenimenti nella sua fondazione, sia per le varie mutazioni avvenute negli anni e nei secoli seguenti. I lavori iniziarono nel 1509, approvati con bolla pontificia di Papa Giulio II. Il complesso monumentale di Santa Maria dello Spasimo sorge nel cuore del Mandamento dei Tribunali, nel quartiere della Kalsa, ai bordi di quella che fu la cittadella araba (al-Halisah), per l’impegno di Jacopo Basilicò, che volle rispettare le volontà testamentarie della moglie di edificare una chiesa dedicata alla Madonna Addolorata. Il Basilicò per celebrarla degnamente, commissiona al grande Raffaello da Urbino, un dipinto raffig…