Search results for "Hospital"
showing 10 items of 2264 documents
Book review: Yves Michaud, Le Nouveau Luxe: expériences, arrogance, authenticité
2016
The Factor Structure of Medical Tourist Satisfaction: Exploring Key Drivers of Choice, Delight, and Frustration
2021
The current study intends to contribute to a better understanding of the medical tourism experience. In particular, this study uses data from a survey-based study conducted on a sample of 1,209 medical tourists in Croatia. On the one hand, this study aims to explore and shed light on the decision-making process of medical tourists, and, on the other hand, to reveal which elements of both the medical institution and the destination where it is located, have largest potentials to drive medical tourist delight and/or frustration, in accordance with the three-factor theory of customer satisfaction.
Contribution à l'analyse de la relation qualité perçue - satisfaction dans les services d'hébergement touristique
2010
Pas de résumé
Is tourism firm competitiveness driven by different internal or external specific factors?: New empirical evidence from Spain
2015
Abstract The quest to understand the multilevel antecedents of competitiveness has led to a separation of approaches. On one side of the question are the environment theories that analyze the structural characteristics of the general and competitive environment. On the other side are the Resource Based View and its extensions that highlight firm-specific resources and capabilities as the main basis of firms' competitiveness. However, in recent years the nature of competition and shifting economic conditions have given rise to new theoretical approaches that complement the assumptions underlying both environmental and firm theories. Specifically, this study contributes by examining the regio…
Sustainable Practices in Spanish Hotels: A Response to Concerns on Quality of Life in Highly Visited Tourism Areas
2018
The intense tourism activity may involve significant negative impacts on the quality of life in tourism destinations with a high number of tourist arrivals. The objective of this chapter is to explore the available tools and measures that hotels may implement to mitigate or cope with these negative economic, social and environmental impacts. An example of hotel managers’ perceptions of the importance of the main environmentally sustainable practices in hospitality to mitigate the negative impact of the tourist industry on the quality of life of residents in highly visited tourism destinations in the Mediterranean coast of Spain is provided, with the purpose of stimulating further research i…
The role of ICT, eWOM and guest characteristics in loyalty
2019
Purpose This study aims to examine how technologies contribute to consumer loyalty in the tourist industry. To achieve this objective, information and communication technology (ICT) development and electronic word-of-mouth (eWOM) are analysed to explore their direct and indirect effects on satisfaction and loyalty dimensions. The moderating role of customer characteristics (personal and experience-related variables) is also considered to study the complex relationship between satisfaction and loyalty. Design/methodology/approach A quantitative study based on a questionnaire structured was developed. The survey was conducted with 386 guests from Spanish hotels. SEM methodology is applied to…
Cruise passengers' behavior at the destination: Investigation using GPS technology
2016
This paper aims at segmenting cruise passengers in order to identify passengers' profiles according to their behavior at destination. Through an integrated use of traditional survey instruments and of GPS technologies, a set of indicators for the analysis of passengers' mobility at destination is proposed. Data collected in the port of Palermo are used in order to investigate space-time activities of cruise passengers at the destination. Monothetic Analysis is used in order to segment passengers according to their behavior at destination, and groups are then compared in terms of socio-demographic characteristics and other variables collected through questionnaire-based survey. Results ident…
A critical perspective on Integrated Project Delivery (IPD) applied in a Norwegian public hospital project
2020
Does the IPD concept deliver as required and expected, and if not, how can that be explained? This paper is a critical realist inspired methodology based on a combination of the inductive and deductive approaches used in case study research. IPD is based on relational contracting between multiple parties, in this case between the Owner, Contractor, MEP subcontractors and a group of Consulting engineers who share control of the project. At the core of the concept is shared risk and opportunities among the parties in the IPD contract. Our theoretical perspectives are based mainly on the Principal-Agent theory (PA), Transaction Cost theory (TC), and its related incentives. This paper reports o…
SERVQUAL Reliability and Validity in Travel Agencies
2003
Hemodiálisis musical para mejorar la ansiedad y depresión
2020
[ES] Siempre ha habido consciencia de los efectos musicales en las personas y en la sociedad, por lo que ha resultado necesaria la aplicación de la música en la curación de pacientes, en la educación, en la expresión de las emociones y en otras muchas situaciones, como así dan fe una larga lista de opiniones y testimonios literarios. Se sabe que el efecto directo de la música ha sido estudiado en diferentes patologías durante los últimos años , a través de la musicoterapia, por los efectos positivos que tiene para la salud, pero en este estudio, la música clásica se escucha en directo, lo que es bastante novedoso y hay pocas evidencias científicas de sus beneficios. El objetivo de nuestro e…