Search results for "Hospitality"
showing 10 items of 556 documents
Women's Body Consciousness and Political Ideologies in Finnish Exercise Culture
2012
For over one hundred years, women’s gymnastics has been one of the most popular sports in the Nordic countries. Since the beginning of the 20 century, hundreds of gymnastics festivals have attracted thousands of gymnasts in Finland alone. Gymnastics has been taught weekly, monthly, and from year to year, in gymnastic clubs and at schools around the country. When teaching gymnastics according to the standards of the day, the gymnasts and their teachers considered the norms of gymnastics self-evident; in other words, as if the movements exercised and the body consciousness born out of the movements were neutral and value-free. Women’s gymnastics cannot, however, be examined separately from th…
Associations between Sports Videogames and Physical Activity in Children
2022
Abstract Objective: The aim of the study was to examine the associations of sports video gaming behaviour in the sociological concept of Physical Activity Relationships (PAR) and to see if sports video gaming differs by gender. Methods: A convenience sample of children between 11–12 years of age (n = 114) from three Finnish regions completed a questionnaire on perceptions of their video gaming and physical activity habits. Differences by gender were tested by contingency tables, and blockwise binary logistic regressions were used to examine the strength of association with physical activity behaviour in PAR. Results: Almost all girls had low importance to video gaming and over two thirds (7…
The affective impact of sightseeing bus tour experiences:using Affective Events Theory (AET) to examine length-of-stay and electronic word-of-mouth
2022
This study investigates the key components and influences of positive affect and electronic word-of-mouth (eWOM) on tourist visits at two developing urban destinations, namely Birmingham, United Kingdom and Valencia, Spain. These two data collection sites yielded evidence gathered from 627 and 615 sightseeing bus tourists, respectively. Through the analytic lens of Affective Events Theory (AET), data was examined, and results verify the significant mediating role of affect in two regards: (1) tourists’ decision to extend their visits, and (2) eWOM of sightseeing bus tour experiences. The moderating role of past sightseeing experiences in these relationships was also supported by the data an…
Perceived value, customer attitude and loyalty in retailing
2008
Customer perceived value has a subjective nature, since it means an evaluative judgment. In the literature, it has been noted that the value received by the consumer has a number of components that together determine its significance. The literature has also highlighted the existence of a relationship between perceived value and customer attitude, considering this variable an important determinant of customer loyalty. This paper tries to analyse the influence of the major components of perceived value on customer attitude and loyalty in several retail activities.
Retail IT and customer loyalty: The moderating role of customer age
2010
Information technology (IT) may represent a source of competitive advantage for retailers. Notwithstanding, there is debate in the literature about the way in which IT influences supplier–customer relationships. In addition, the conclusions regarding the influence of consumer age on attitudes towards the retailer's IT solutions have been mixed. This article proposes and tests a model for the influence of the retailer IT on customer loyalty towards the retailer, evaluating the role of consumer age as a moderator of this relationship. Our results provide evidence of the existence of a two-way positive influence of IT solutions on customer loyalty towards the retail store, that is, through att…
Examining the Impact of eWOM-Triggered Customer-to-Customer Interactions on Travelers’ Repurchase and Social Media Engagement
2021
Electronic word-of-mouth (eWOM) communication on social media has revolutionized how travelers search for and share information and how they interact with one another digitally. This research examines the effects of eWOM-triggered customer-to-customer (C2C) interactions on travelers’ post-eWOM behaviors (i.e., repurchase and customer engagement) in a cross-cultural context. Drawing upon cognitive dissonance theory, a scenario-based experiment was conducted using a sample of 461 African tourists with recent intracontinental travel experience. Our findings suggest that a customer’s repurchase intention and engagement in social media C2C interactions are significantly influenced when their eW…
The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands
2019
Leadership provides a strategy to deal with intense competition and high customer expectations in the hotel industry. This paper analyses the ability of managers’ transformational and authentic leadership to predict customer satisfaction. A sample of 18,944 customers and managers of eight hotels in the Canary Islands was used for the analysis. The data were collected using the Multifactor Leadership Questionnaire-6s, the Authentic Leadership Questionnaire and ReviewPro management software. The data were analysed to confirm the ability of transformational and authentic leadership to predict overall customer satisfaction. The results indicate that the transformational subscales of idealised i…
The discourse of risk in horror movies post 9/11: hospitality and hostility in perspective
2011
Risk perception has been a newer field of research for tourism scholars. The purpose of this paper is to add to this growing literature by examining how some horror movies play upon the discourses of risk, ethnocentrism, hospitality, and radicalised otherness as a part of their plot lines. In doing so, the authors discuss the literature on risk perception, the role of hospitality in risk perception, and the value of visual and content analysis of movies. Then, four horror movies are presented that include a number of discourses inherent in tourism, risk perception, and hospitality research.
Tourism and terrorism: conflicts and commonalities
2012
Purpose – The purpose of this paper is to explore why tourists continue to visit troubled and often violent nations, even when there is perceived risk. Tourism and terrorism reflect very different philosophies, but there are also some disturbing commonalities. Both need modern technology to be effective, both rely heavily on media management and both require the manipulation of perceptions and attitudes.Design/methodology/approach – The paper uses historical evidence to examine the rise and fall in world travel and tourism demand related to acts of terrorism.Findings – The paper observes that the Caribbean experienced a 13.5 percent decline in US visitors after the 9/11 terrorist attack in …
Tourism in the European economic crisis: Mediatised worldmaking and new tourist imaginaries in Greece
2016
The article interrogates the rationale and origins of changing imaginaries of tourism in Greece in the context of the current economic crisis. We detect a radical change in the ‘picture’ of the country that circulates in global media conduits (YouTube, Facebook, official press websites and personal blogs). We enact a journey into past media representations of Greece as an idyllic peasant and working-class site, but proceed to highlight that such representations are being recycled today by Greeks (especially but not exclusively) living and studying abroad. This stereotype, which focuses on embodied understandings of happiness and well-being, is being challenged by the current economic crisi…