Search results for "KASKO"
showing 10 items of 58 documents
Itsepalvelukassat asiakasnäkökulmasta: Vaikutus asiakaskokemuksen muodostumisessa
2014
Tutkielma selvittää aiempaan tutkimukseen perustuen itsepalvelukassojen ja asiakaskokemuksen suhdetta. Tavoitteena on hahmottaa, kuinka itsepalvelukassat vaikuttavat asiakaskokemuksen muodostumisessa. Lisäksi selvitetään edellytykset itsepalvelukassojen hyvän asiakaskokemuksen aikaansaamiseksi. Tutkimustarve perustuu nousevaan kiinnostukseen itsepalveluteknologioita kohtaan, kuten myös asiakaskokemuksen merkityksen kasvulle kaupanalan kilpailun kiristyessä ja asiakkaiden vaatimusten kasvaessa. Lisäksi tutkimus on aiemmin painottunut lähinnä itsepalvelukassojen teknisiin ja taloudellisiin edellytyksiin, sekä käytettävyyden tarkasteluun. Tutkielma yhdistelee näkökulman uutuuden vuoksi laajast…
Ar sauszemes transportlīdzekļu izmantošanu saistīto apdrošināšanas veidu analīze Latvijā
2020
Bakalaura darba mērķis ir, pamatojoties uz interneta resursu, likumu un statistisko datu analīzi izpētīt sauszemes transportlīdzekļu īpašnieku apdrošināšanas veidu nozares darbību, kas ir būtiskākais apdrošināšanas sabiedrību un apdrošināšanas ņēmēju vidū. Izpētīt apdrošināšanas veidus un to atšķirību starp apdrošināšanas sabiedrībām. Noteikt priekšrocības un trūkumus, kā arī izteikt priekšlikumus nozares pilnveidošanai. Bakalaura pirmajā daļā tiek pētīti transportlīdzekļu apdrošināšanas veidi un būtība, analizēta reglamentējošā bāze, kas regulē obligāto civiltiesisko transportlīdzekļu apdrošināšanu (OCTA) Latvijā. Otrajā daļā tiek analizēta OCTA un KASKO nozares darbības rādītāji. Darba tr…
Lastensuojelun alkuarvioinnin vaikutukset vanhempien näkökulmasta
2015
This study examines parents’ experiences of the assessment and its outcomes in child welfare. The research question is as follows: What factors concerning the assessment process and context contribute to the outcomes of the assessment from the perspective of the parents? The realistic evaluation and program theory research give an evaluation research framework to the study. In the study 177 parents from seven municipalities who are clients of child welfare participated. Their families had experienced the assessment in child welfare. Various analysis methods were used: cross table, t-test, correlation, fac- tor analysis, hierarchical regression analysis, two-way variance analysis and the boo…
A Systematic Literature Review and Analysis of Mobile Retailing Adoption
2019
The purpose of this study is to provide a comprehensive updated review and analysis of mobile retailing adoption. Although research on mobile channel utilization has increased significantly in recent years and many new studies on this topic have been published, research has not yet provided a clear structure regarding how consumers’ expectations have advanced in relation to mobile retailing adoption. Thus, this study synthetizes the mobile retail adoption literature and develops a framework for it. Our systematic literature review analyzed 94 scientific articles that were published between 2010 and 2018 to determine customers’ different expectations and demands during different mobile chann…
Exploring positive online customer experience formation : a study of food waste shoppers
2022
This qualitative study investigates the formation of positive online customer experiences in the context of online grocery shopping. This study analyzes customers’ written descriptions of the causes of their positive experiences when visiting an online store. Data were collected with an online survey of 581 respondents. The case company is a Finnish online retailer, Fiksuruoka Ltd. Fiksuruoka’s business idea is to sell food waste; its product range consists of surplus groceries that are in danger of being disposed of. The findings show that four main themes contribute positively to the online customer experience. Positive customer experiences were explained by factors related to 1) the shop…
How is social capital formed across the digital-physical servicescape?
2022
This study examines how consumers create social capital in interactions with other customers and service personnel while shopping in retail stores that consist of both physical and digital locations. We draw on servicescape literature to explore the role of social capital in determining the social realm in digital-physical servicescapes using data from focus group discussions. We demonstrate how customers utilize both the digital and physical servicescapes in a convergent manner to form the social realm of the servicescape with the other people in service encounters. The implications provide guidelines on how the integration of digital and physical channels facilitates trust, human contact,…
How to Engage Customers on TikTok?
2022
This research investigates the effects of marketer-generated content (i.e., emotional and rational), sounds, and influencers on digital customer engagement (i.e., likes and shares) on TikTok. Data were collected from 10 Indonesian food and beverage brands. The results confirm that emotional content generates more likes and shares than rational (i.e., informational and transactional) content. Conversely, rational (i.e., informational and transactional) posts receive more likes and shares than emotional posts. Additionally, original sounds and influencers positively influence likes and shares. This study advances social media and content marketing literature in three ways. First, this researc…
How do health care services help and hinder recovery after a suicide attempt? A qualitative analysis of Finnish service user perspectives
2022
Background Suicide attempt survivors are at high risk of re-attempts and suicide death. Previous research has shown that service users’ experiences of post-attempt care are related to future treatment engagement and re-attempts. In-depth understanding of how current services meet service users’ needs in the period immediately following a suicide attempt is thus imperative for the development of more effective tertiary prevention practices in real-life health care systems. Method In this qualitative study, Finnish suicide attempt survivors’ experiences of and perspectives on mental health services were explored through a semi-structured interview. Participants were seven female and seven mal…
Can TikTok Sound Enhance Tourism SMEs’ Engagement?
2023
AbstractThis study explores the role of sound and its interaction with marketer-generated content (MGC) (i.e., emotional, informational, transactional) in influencing customer engagement (CE) (i.e., views and shares) in the context of tourism SMEs and TikTok. Content analysis was conducted to analyze data from 7 travel guide services in Indonesia. The final dataset comprised 660 TikTok videos, 4,092,289 views, and 10,920 shares. The results confirm that cover sound has no direct effect either on views or shares. Also, cover sound has no interaction effects with any MGC in impacting CE (i.e., views and shares). Individually, the MGC of emotional content has significant and positive effects o…
Omnichannel experience: Towards successful channel integration in retail
2019
According to Deloitte’s (2018) forecast for 2018 many changes will occur in retail markets. The growth of online retailing is continuing, and it is going to have a great impact on traditional retail players. The number of physical stores will decrease, but they will still have important role in retailing. Customer experiences are now more important than ever, and digital technologies will have a key role to the store experience. Consumers are spending more and more time on smartphones relative to other devices. Typically, they conduct searches on mobile devices and make purchase in physical stores (Singh and Swait, 2017). Today, 8% of time spent online is related to shopping (Mander and Jas…