Search results for "KNOWLEDGE"
showing 10 items of 3108 documents
The Human Context of Information Systems
2005
In its past, IS research has focused on IT and the organizations that use IT. Human issues have been studied in HCI and the Human Factor Studies of MIS. Yet recently a new wave of attention has emerged to focus more explicitly on issues rising from the human context of information systems. Studies in this area are still scattered, but there seems to exist a common paradigmatic orientation in their basic assumptions of human beings and their interaction. The end-users of information systems should be seen holistically as physical, cognitive, emotional, and social beings, whose communication is rich and uses multiple media. These views add to and improve our understanding of information and k…
Towards the Design of Respond Action in Disaster Management Using Knowledge Modeling
2017
This position paper highlights current problems linked to the aspects of the multi-agency collaboration during disaster response. The coordination and cooperation depend on the information sharing and use which must face up to interoperability, access rights, and quality problems. The research project aims at providing an assessment of information impact on the disaster response in order to support the decision-making about what information shared or what quality of data used to improve the response efficiency. Our research approach propose to combine an information system able to integrate heterogeneous data and a simulation system to assess different strategies of information sharing, dis…
A Framework for Software Risk Management
1996
We present a simple, but powerful framework for software risk management. The framework synthesizes, refines, and extends current approaches to managing software risks. We illustrate its usefulness through an empirical analysis of two software development episodes involving high risks. The framework can be used as an analytical device to evaluate and improve risk management approaches and as a practical tool to shape the attention and guide the actions of risk managers.
An ontology change management approach for facility management
2014
International audience; Facility management (FM) or technical property management is an approach to operate, maintain, improve and adapt buildings and infrastructures of organizations. A FM project requires the cooperation of many actors from different domains so it has to be automated in a constrained collaborative environment. This paper proposes a new approach for ontology change management applied on facility management of such projects. The industrial challenge is, firstly, to ensure consistency of a FM project knowledge from the construction phase to the technical property management phase (after delivery). Secondly, it has to provide to each actor of the project a personal up-to-date…
Evidence-Based Knowledge Management: an approach to effectively promote good health-care decision-making in the Information Era.
2009
The sharing of information and the growth of knowledge together represent a foundation for the promotion of quality improvement of health care systems. This paper concerns knowledge, not only from an epistemological point of view, but also from a pragmatic one. In our paper, knowledge is discussed as the hub to promote better decision making and continuous professional development. Effective thinking is particularly needed. The critical point is to think about how health care systems can develop both an effective knowledge management network and how health-care organizations can actually be based on it. In this way, knowledge and knowledge hierarchy are defined according to Russel Achkoff's…
Understanding the ITIL Implementation Project: Conceptualization and Measurements
2011
The purpose of this research is to contribute to the theorizing of ITIL. The paper provides a model that conceptualizes the scope and content of an ITIL implementation project, and it tests and validates measurements based on a literature study and data from a survey of 446 Nordic ITIL experts.
Implementing IT Service Management: A systematic literature review
2013
Author's version of an article in the journal: International Journal of Information Management. Also available from the publisher at: http://dx.doi.org/10.1016/j.ijinfomgt.2013.01.004 This article provides a systematic review of existing research related to the implementation of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL). The review's main goals are to support research; to facilitate other researchers' search for relevant studies; and to propose areas for future studies within this area. In addition, we provide IT managers with useful information on ITSM and ITIL, based on research-based knowledge of their implementation. The review results sug…
Identity and Access Management for Remote Maintenance Services in Business Networks
2007
Access to information systems across corporate boundaries with high demands to privacy and trust result into ambitious research and development targets. This study provides motivation and a roadmap for approaching integrated security management solutions in a business network of partners with heterogeneous ICT and security infrastructures. We aim at describing specifics of identity and access management in inter-organizational collaboration, and a vision and arguments for identity and access management in a business network. A case study with Metso Paper, Inc., the leading manufacturer of paper machinery and related services, validates the results, thus providing a motivating example of the…
Towards Improved Representation and Communication of Pharmaceutical Expert Information
2002
The main concern of healthcare management has ever been embodied by two conflicting goals. These are improving care quality while reducing care costs. Information technology already has proven its positive impact on both goals. While general administrative tasks are being performed more efficiently for some decades, expert-oriented systems are entering the medical domain with increasing support capabilities for domain-specific therapeutic procedures, leading to more secure and efficient therapy planning, monitoring and control.
Toward Understanding Contradictions in Enterprise System Implementations: Insights from a Case Study
2013
This chapter presents findings from a study of the implementation of an enterprise system in an organization. The implementation process is viewed from a dialectic perspective, which means thinking in terms of contradictions. This chapter raises the following research question: how can we understand contradictions in enterprise system (ES) implementations? To answer this question, an interpretive research approach was chosen. The empirical part is a longitudinal case study. The system was in this case an innovative combination of collaboration and information management technologies. The main contradiction studied in this case was between an as-is implementation of standard software and an …