Search results for "Kano model"
showing 3 items of 13 documents
An Empirical Investigation of Green Product Design and Development Strategies for Eco Industries Using Kano Model and Fuzzy AHP
2022
Collaboration in green product design and development is becoming more significant to ensure a brighter future for eco industries, and research into such innovation has increased in recent years. So, it has been emphasized by practitioners that green thinking should be adopted from the design stage through the development stage and into the disposal stage of a product. However, it is challenging to identify the severity of strategies that mainly hampers the growth of green product design and development (GPDD). The current research aimed to identify and rank various strategies based on their significant impact on the development of green product design. The study contains three segments: (1…
Mining Customer Requirement from Helpful Online Reviews
2014
Today there are a huge quantity of online reviews available across different categories of products. The key question is how to select helpful online reviews and what can we learn from the abundant reviews. In this paper, we first conclude five categories of features to predict reviews' helpfulness from the perspective of a product designer and then present an approach based on conjoint analysis to measure customer requirement. The suggested approach are demonstrated using product data from a popular Chinese mobile phone market.
The drivers of customer satisfaction for academic library services: managerial hints from an empirical study on two Italian university libraries usin…
2015
The intent of this qualitative research is to investigate and understand the requisites of customer satisfaction for academic libraries’ users and to give managerial hints for the implementation of user centred academic library services. To this aim, we analyse the library services of two Italian Universities (the Faculty of Economics of University of Palermo and the Central Library of the University of Salerno) to find relations and congruencies and to evaluate the perceived relevance of the tangible and intangible aspects of these services. In the preliminary phase of the research, we conducted both focus groups and individual interviews involving students or researchers who regularly use…