Search results for "Knowledge Management"
showing 10 items of 1359 documents
Risk factors in the collaborative development of management information systems for Nigerian universities
2006
The authors discuss the risk factors associated with the collaborative development of information systems (IS) within the university environment in Nigeria. They use observations and reviews of relevant reports of the project as well as a variation of the Delphi Study in presenting their findings. The study shows that risks were associated with funding, top administrators' commitment, the number of participating universities, the role of the donor, as well as other factors. In addition, the challenges posed by each risk factor and the lessons learned are presented. Primarily, the study reports the scenario of IS development by universities in a developing economy in which the development pr…
Transformational capabilities of ICT: A technology management perspective in construction
2008
(1) The construction industry typically lags behind in adopting technology. (2) Given the fact that the process of construction is critically dependent on relevant, accurate and timely information, ICT can play a very important role in the industry. (3) The industry is actually missing out on the crucial advantages offered by ICT. ICT is used by and large as mere enhancement tools, not as agents that can transform and thus revolutionize the process of construction. (4) A new approach based on the technology management principles will enable researchers to formulate new strategic directions. (5) This paper will explore successful technology management strategies in the context of ICT impleme…
Issues of adopting benefits management practices of IT investments in municipalities: A Delphi study in Norway
2007
Author's version of a chapter in Proceedings of the 40th Annual Hawaii International Conference on System Sciences. Also available from the publisher at http://dx.doi.org/10.1109/HICSS.2007.303 The concept of benefits management highlights explicit practices to facilitate benefits realization from information technology (IT) investments, in addition to plain project management focusing on information systems (IS) deliverables as such. This article presents preliminary results from a Delphi study of identifying critical issues to facilitate adoption of benefits management practices in Norwegian municipalities. Three expert panels were established, representing three stakeholder groups within…
Project driven orders managing practices in Polish construction industry
2014
Contemporary enterprises, focused on external business environment, define their strategic targets, with regard to the context of market and customer requirements. Their internal organization form should aim towards transformations, driven by global economic, political and social processes. This further involves rejecting of existing stereotypes, distribution of tasks and functions performance, as well as a possibility to adapt in response to environment variations, being well exemplified by project driven organizations. Management of individual single orders in enterprises with functional structures can be treated as “project driven orders” management. The orders may have manufacturing or …
Does incremental and radical innovation performance depend on different types of knowledge accumulation capabilities and organizational size?
2016
While prior studies recognize the importance of knowledge accumulation capabilities in innovation performance, current research has still failed to empirically identify its role with regard to different types of innovation performance. The objective of this paper is to address this knowledge gap and to explore the relationships between internal knowledge creation and absorptive capabilities, and incremental and radical innovation performance. The study also contributes to analyzing the complex effect that organizational size has in the whole innovation process, influencing its antecedents (internal knowledge creation capability and absorptive capability) as well as its outputs (incremental …
Non-technical innovation: Organizational memory and learning capabilities as antecedent factors with effects on sustained competitive advantage
2011
Abstract The aim of the present study is to analyze the role of organizational memory and learning capabilities as antecedents to non-technical innovation, comprising organizational and marketing innovation, and to examine their effect on sustained competitive advantage within a capabilities-based view (CBV) theoretical framework. For analysis of the proposed theoretical model, 159 industrial companies in Spain were sampled and a system of structural equations was modeled using partial least squares methodology. The results confirm that both organizational memory and learning capabilities favor the development of organizational innovation and marketing innovation. Furthermore, the paper sho…
Identifying Drivers of Destination Attractiveness in a Competitive Environment: A Comparison of Approaches
2016
Abstract This study applies a demand-side analysis framework to assess drivers of destination attractiveness in consideration of competitor destinations. The framework, consisting of a relevance–determinance analysis (RDA) and a competitive-performance analysis (CPA), is further benchmarked against competing variants of importance–performance analysis (IPA). As this study reveals, the RDA+CPA framework significantly outperforms the IPA approaches with regard to the level of detail and validity of recommended managerial action. In particular, this study reveals that the original IPA framework of recommendations is not compatible for use with attributes that are characterized by large discrep…
Franchising research on emerging markets: Bibliometric and content analyses
2021
Abstract This study reviews the franchising literature on emerging markets. We used the Bibliometrix R-package and VOSviewer software to perform a bibliometric analysis of 297 articles between 1989 and 2020 obtained from the Scopus database. We combined bibliometric coupling, historiographic citation, keyword co-occurrence, and conceptual thematic analysis, with a content analysis of the most cited articles based on total global and local citations. We identified two main research clusters: international franchising and social franchising. This article provides a deep understanding of the intellectual and conceptual structure of the academic field. It complements existing qualitative review…
Cooperative learning in creating and managing joint ventures
2014
Abstract This study examines how and under what conditions joint ventures facilitate cooperative learning. The study analyzes how a joint-venture approach facilitates initial learning in the cooperative process and considers to what extent inter-organizational factors such as commitment, trust, control and conflict resolution affect the partners involved. The study then compares these hypotheses based on a sample of 74 international joint ventures (IJVs). The results provide empirical evidence to show that commitment is both a significant and essential variable, yet they also illustrate that this type of cooperation is not enough on its own for partners to learn how to cooperate effectively.
Customer relationship management: The evolving role of customer data
2013
Purpose – Customer relationship management (CRM) developed a separate identity as a result of companies utilising customer data in managing customer relationships. In this evolution, CRM became a heavily company-oriented construct: customer data were used instrumentally to serve companies’ purposes. However, as companies increasingly shift attention from selling products to serving customers, traditional CRM activities, such as segmentation and cross-selling, may prove inappropriate owing to their inherent orientation towards selling more products to customers. The perspective on customer data usage needs to better address the strategic goal of serving customers. Consequently, the purpose …