Search results for "Kokemus"
showing 10 items of 393 documents
Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries
2018
Robotics and artificial intelligence are challenging extant business services and fundamentally impacting business relationships and processes. While studies have elaborately investigated social robotic interactions in medical and health-related domains, studies are limited on artificially intelligent robotic virtual agents (AIRVA) and their impacts on consumer behavior in tourism and hospitality services. Building on the theories of user experience (UX), user interface (UI) and customer experience, this study conceptually examines the dual-value effects of AIRVA to the customer and the firm. It analyzes the customer journey and highlights critical touchpoints AIRVA deepens the customer exp…
How Relevant Are Risk Perceptions, Effort, and Performance Expectancy in Mobile Banking Adoption?
2018
This article provides a comprehensive overview of the adoption process using evidence from m-banking adoption in Pakistan. A survey design was used and 189 responses were received from across Pakistan and analyzed using Smart PLS application. Findings suggest that research on the effect of risk in the adoption process remains inconclusive. Contrarily, consumers have overcome many fears due to the usefulness, indispensability, high security features, and effort expended in the use of financial services delivered through m-banking. Perceived risk's (PR) direct influence was found to be generally weak. However, PR plays a major role in the pre-adoption process because it's weak and direct inhi…
Augmented Reality Applications: The Impact of Usability and Emotional Perceptions on Tourists’ App Experiences
2019
There is a rising amount of research contributing to the knowledgebase of Augmented Reality (AR) application usage. However, up until now there is no sound understanding about how the emotional perception of AR application users impact on different types of experience. This paper aspires to contribute to this gap by analysing the link between usability, emotional perception (i.e. entertainment, playfulness and enjoyment), two types of experience viz. action- and emotional experience and users’ intention to use the app in a travel context. 796 questionnaires show that emotional experience is driven by entertainment while action experience is mainly triggered by playfulness. However, only emo…
Social Learning among Transplant Event Volunteers
2019
Volunteering in adapted sports competitions has not been studied as much as in other competitions. Survey data from volunteers in a supportive role at the European Transplant Sport Week 2016 in Finland were analysed to report the way involvement in the event increased knowledge of transplantation. Through social learning theory, the aim of the study was to report the associations between changes in knowledge, training and volunteering experience of supportive role volunteers. A representative sample of the adult volunteers (n=95, Male=35, Female=60; Disabled=31, non-Disabled=64; Mage=49.7y old, SD=16.8) responded to a web-based survey. Questions included self-perceived knowledge of transpla…
Toisten kokeminen ja mielentilojen melodisuus
2016
Toiset ihmiset hahmottuvat meille ensi sijassa ajallisina kokonaisuuksina. Kokemuksemme toisista muistuttaa tässä musiikkikokemusta. Melodioiden ja rytmien hetkelliset osat eivät nouse esiin sellaisinaan vaan hahmottuvat suhteessa niiden ajalliseen jatkumoon. Toisten ihmisten kokemisen analysoiminen yksittäisten mielentilojen näkökulmasta onkin kuin melodiaa tai rytmiä kuunneltaisiin vain yksittäisten äänten tai iskujen kannalta. peerReviewed
User experience and the security of graphical passwords
2015
Graafiset salasanat ovat lupaava vaihtoehto alfanumeeriselle autentikaatiolle. Älypuhelinten ja muiden korkea resoluutioisten kosketusnäytöllisten laitteiden määrä on kasvussa ja alfanumeeriset salasanat ovat kehitetty alun perin näppäimistölle syötettäviksi. Tarkkuutta vaativa kirjoittaminen ei tällöin ole välttämättä käyttäjälle kaikkein mielekkäintä. Graafisia ja alfanumeerisia salasanoja on tutkittu muistin toiminnan sekä käytettävyyden näkökulmasta. Tutkielma on tehty kirjallisuuden pohjalta käyttäen apuna erilaisia tieteellisia julkaisuja sisältäviä tietokantoja, kuten IEE Explore ja ACM Digital Library - tietokantoja. Tutkielman tarkoituksena oli kuvata ja tutkia tieteellisten artikk…
From experiencing sites of past to the future of the Demolition Man and how graffiti fits to all
2019
This paper explores the possibilities graffiti can provide to research user experience, focusing in those that might emerge in urban environments. The concept of User Experience (UX) can be seen as a consciously experienced phenomenon entailing for example biological, psychological and cultural, spatial and temporal aspects. Graffiti can be used as a tool to study experiences and meanings in physical and social places and practices. This can be done by studying direct experiences while completing a task, but also for example by narratives and memories involving graffiti. As the technology develops, it is incorporated in our lives, becoming more adaptive and virtual. This might have a strong…
Fenomenologinen tutkimus liikuntakokemuksista
2015
The interaction between consumers during the online customer journey
2017
The examination of the customer experience throughout customer journey is important to the business and academia. Creating a strong and positive experience within the customer journey will lead to better outcome by improving performance in customer travel at multiple touch points and through enhanced customer loyalty and word of mouth. There are a number of studies about interaction and online customer journey, but only a few research have explored social interactions between consumers during the online customer experience. The aim of this study is to explain how interaction between customers emerges during the online customer journey, which describes the overall customer experience from th…